Brixio

Engineer

• Design, build and implement Cloudflare environments for French-speaking enterprise and public-sector clients
• Configure and deploy DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, load balancing, Bot Management, Zero Trust and Access, tunnels and SASE components
• Deliver migrations from Akamai and other CDN/WAF providers
• Translate rules, plan traffic cutovers, execute staged deployments and design rollback procedures
• Plan and execute production DNS cutovers with validated rollback at every stage
• Build and deliver pilots and proofs of concept through full production rollouts
• Test, validate and tune deployed environments, including cache-hit ratio, latency and WAF false positives
• Lead technical workshops, configuration reviews, cutover rehearsals and go-live calls in French
• Explain technical decisions, risks and implementation considerations to engineers and management stakeholders
• Produce client-facing technical documentation in French and English
• Identify and escalate technical, delivery, architecture, design and scope risks appropriately
• Provide progress updates, flag delays or blockers, and maintain project timesheets
• Deliver structured handovers into managed services with complete documentation, runbooks and known risks
• Collaborate with implementation, managed services, pre-sales and architecture teams across international locations
• Use Zoho Projects and BrixioOne for project tasks, documentation and reporting
• Contribute to the internal knowledge base, implementation patterns and playbooks
• Support managed services teams with complex implementation escalations and share technical knowledge

Professional Services Engineer – Cloudflare Implementation

Customer Success Manager

• Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts
• Lead proactive renewal planning and client conversations
• Review usage, entitlements, service requirements and managed-service needs during subscription renewals
• Maintain renewal forecasts and account-health views
• Identify at-risk accounts and coordinate recovery plans
• Review lost renewals and capture actionable insights
• Convert completed Cloudflare implementation projects into ongoing support and managed-service relationships
• Work with Delivery Managers at project closure and hypercare exit to progress conversion opportunities
• Maintain a structured conversion pipeline with statuses and next actions
• Develop commercial proposals with the Sales Director and operations teams
• Manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal
• Prepare and lead Quarterly Business Reviews for major accounts
• Establish governance rhythms for mid-sized and smaller accounts
• Maintain portfolio dashboards covering account health, renewal status, risks and conversion performance
• Segment accounts and adjust segmentation as relationships evolve
• Identify and qualify account expansion opportunities based on client needs and usage signals
• Collaborate with sales to progress opportunities and manage smaller opportunities directly where appropriate
• Keep clients informed about relevant Cloudflare capabilities
• Collaborate across operations, support, sales, architecture, pre-sales and finance teams
• Maintain account, renewal and pipeline information in Zoho CRM and BrixioOne
• Establish scalable processes and ways of working for the newly created function
• Establish the portfolio baseline, 12-month renewal calendar, conversion pipeline, service-consumption ownership and QBR reporting structure during the first 90 days

Customer Success Manager – Managed Services, Support

Network Engineer

• Staff the client intake channel during the assigned shift, qualify and triage requests, and own first response within committed service levels
• Diagnose and resolve incidents across the Cloudflare stack, including WAF, DDoS mitigation, rate limiting, bot management, CDN and caching, DNS, TLS, load balancing, Zero Trust and Workers
• Qualify monitoring alerts, follow documented runbooks, and create tickets where required
• Escalate to senior engineers, the MSP & Support Lead and Cloudflare Support according to the escalation matrix
• Maintain accurate Jira ticket records, including detection source, priority and timestamps
• Execute production configuration changes under formal change control with four-eyes validation and documented rollback plans
• Provide technical coverage during client go-live windows, including pre-go-live validation and post-cutover monitoring
• Maintain Cloudflare configuration as code using Terraform and version control
• Investigate and resolve configuration drift identified through automated nightly comparisons
• Deliver proactive configuration and security-posture audits, false-positive analysis, cache and rate-limit calibration, DNS and certificate hygiene, and unused-rule cleanup
• Analyse traffic and security telemetry using Cloudflare Analytics, GraphQL API and log data
• Recommend and implement security and performance improvements and demonstrate their impact
• Contribute to root-cause analysis and problem management following major and recurring incidents
• Collaborate with client NOC and security teams during operational channels and major incident bridges
• Write and maintain runbooks, Standard Operating Procedures and configuration documentation in Confluence
• Support professional services and implementation teams during escalations and managed-service handovers
• Share technical knowledge across the team

MSP Engineer, Network and Security

Operations

• Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans
• Translate technical scoping into quote-ready commercial documentation with Sales Engineers
• Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions
• Support Account Executives with deal preparation, client coordination and sales follow-up
• Schedule and coordinate client demos, onboarding sessions and internal handovers
• Support preparation and distribution of Cloudflare marketing materials and commercial documentation
• Track indirect opportunities involving partners and distributors
• Maintain accurate opportunity and account information in Zoho CRM
• Track renewals and coordinate timely preparation and follow-up
• Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress
• Act as an operational point of contact for client requirements when Account Executives are unavailable
• Gather and organise client information ahead of Account Executive or Sales Engineer involvement
• Escalate commercial or operational issues to appropriate sales, technical or partner teams
• Ensure quoting and sales activities follow internal processes and approval workflows
• Work with Account Executives, Sales Engineers, Cloudflare partners and distributors, sales leadership and delivery operations
• Report to the Sales Director

Professional Services Engineer – Cloudflare Implementation

Customer Success Manager – Managed Services, Support

MSP Engineer, Network and Security

Sales Support and Account Operations Specialist, Arabic, French, English