Service Desk Technician – Temporary Full-Time

Brockville General Hospital

. Receive, prioritize, document, and actively resolve end-user help requests .

Posted 9/30/2026full-timeBrockville • CanadaJunior💰 CA$34 - CA$41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical knowledge in hardware troubleshooting, support for corporate and networking environments, and proficiency in Windows operating systems. Capable of providing effective end-user training and maintaining IT assets in a healthcare setting.

Highest-signal resume keywords

IT Desktop Support ExperienceWindows Operating Systems ProficiencyHardware Troubleshooting SkillsNetwork Protocols KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingWindows Operating SystemsNetwork ProtocolsLANWANTCP/IPDiagnostic ToolsRemote ToolsEquipment SupportTechnical Documentation

Soft Skills

Interpersonal SkillsCommunication SkillsProblem SolvingMultitaskingStress Management

Tools & Technologies

Microsoft OfficeMicrosoft OutlookCitrixVMwareSMS

Certifications & Qualifications

IT DiplomaIT DegreeITIL Certification

Industry Keywords

Healthcare SectorClient-Centered EnvironmentQuality ImprovementRisk Management

Tech Stack

Tools & technologies

CitrixTCP/IPVMware

About the role

Key responsibilities & impact

Receive, prioritize, document, and actively resolve end-user help requests
Escalate incidents when appropriate to maintain SLA expectations
Use diagnostic and help request tracking tools
Provide in-person, hands-on desktop-level support
Support and maintain in-house and community partners' technology environments and IT assets
Install, configure, diagnose, repair, and upgrade corporate hardware and equipment
Troubleshoot problem areas and resolve issues in a timely and accurate manner
Provide end-user training and assistance
Participate in service and hospital-wide activities and programs promoting a safe, healthy, client-centered environment
Contribute to quality improvement and risk management initiatives

Requirements

What you’ll need

3-year IT Diploma or Degree in Computer Sciences or Information Systems with one (1) year recent experience in an IT Desktop Support organization, or an equivalent combination of education and experience
Excellent technical knowledge of corporate, networking, and other hardware
Comprehensive hands-on hardware troubleshooting experience
Extensive equipment support experience, preferably in a hospital or large institutional setting
Working technical knowledge of current network protocols, operating systems, software, and standards, including Windows Servers, Citrix, and VMWare
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into hardware products and issues as required
Demonstrated experience and ability to work independently and as a member of a team
Demonstrated ability to speak, read and write English
Demonstrated proficiency and troubleshooting skills with Windows operating systems and network environment
Demonstrated knowledge of computer hardware and peripherals
Demonstrated ability to use Microsoft Office products (Word Level 2 and Excel Level 2)
Demonstrated ability to use Microsoft Outlook (Level 2)
Demonstrated ability to deal with confidential issues
Demonstrated knowledge of remote tools, preferably SMS
Ability to multitask and work in a stressful environment
Ability to deal with difficult people and people experiencing elevated levels of stress
Basic knowledge of LAN, WAN, and TCP/IP
Exceptional interpersonal and communication skills
Systematic, analytical approach to problem solving
Experience in the healthcare sector preferred
Entry-level IT certifications and ITIL Certification considered an asset