Brockville General Hospital

Technician

• Receive, prioritize, document, and actively resolve end-user help requests
• Escalate incidents when appropriate to maintain SLA expectations
• Use diagnostic and help request tracking tools
• Provide in-person, hands-on desktop-level support
• Support and maintain in-house and community partners' technology environments and IT assets
• Install, configure, diagnose, repair, and upgrade corporate hardware and equipment
• Troubleshoot problem areas and resolve issues in a timely and accurate manner
• Provide end-user training and assistance
• Participate in service and hospital-wide activities and programs promoting a safe, healthy, client-centered environment
• Contribute to quality improvement and risk management initiatives

Service Desk Technician – Temporary Full-Time