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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Bromcom MIS systems and provides exceptional customer support and consultancy for educational institutions. Capable of managing customer relationships, conducting health checks, and adapting to changes in the EdTech landscape.
Highest-signal resume keywords
Bromcom MIS Systems ExperienceCustomer Success ManagementExcellent Communication SkillsKnowledge of UK EdTech DevelopmentsSelf-Organised and Self-Starter
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementTimetablingTechnical SupportTrainingReport BuildingSoftware ConfigurationBest Practices ApplicationProactive InvestigationsHealth Checks
Soft Skills
Excellent People SkillsAdaptabilityPresentation Skills
Industry Keywords
Customer EngagementMATLADfEStatutory ChangesAI in Education
About the role
Key responsibilities & impact- Act as a Customer Success Manager for schools going live
- Provide online and onsite support for new users
- Apply Bromcom product knowledge to setup and configuration, report building, general setup, and best practices
- Provide enhanced advice and consultancy to large MAT or LA customers
- Serve as a knowledge point for customers
- Manage own calendar and prioritise time where needed
- Provide experience, knowledge, and support where needed
- Conduct health checks and proactive investigations at customer sites
- Work with the wider Bromcom business to promote software enhancement, customer success, and engagement
Requirements
What you’ll need- Experience using Bromcom MIS systems
- Experience working in or with schools, such as data management, timetabling, technical support, or training
- Excellent communication and presentation skills
- Ability to learn and adapt as software changes
- Self-organised and a self-starter
- Excellent people skills
- Familiarity with developments in the UK EdTech space, including AI, DfE, and statutory changes
- Willingness to travel depending on customer locations
Benefits
Comp & perks- Equal opportunities employer
- Online and onsite support work
- Some travel depending on customer locations