Bromcom

Manager

• Manage relationships with top-tier Multi Academy Trust clients
• Champion Bromcom’s product and ensure it is developed, marketed, and utilised to its fullest extent
• Collaborate with strategic clients on new feature development and product roadmap priorities
• Evangelise existing product features and upsell additional product options such as safeguarding and finance
• Ensure overall client satisfaction by coordinating with product support, development, and deployment teams
• Lead requirements gathering, working groups, and communication with product owners and stakeholders
• Provide market intelligence on the MIS, Finance, and wider EdTech markets and educational-sector developments
• Determine client scope and relationship ownership with the Head of Strategic Relationships
• Coordinate with Customer Success Managers and the MAT Sales team
• Conduct regular termly/quarterly relationship-management calls with senior client staff
• Secure reference-site deliverables including quotes, blogs, case studies, video testimonials, and leads
• Advocate for Bromcom and clients internally and externally
• Gather stakeholder feedback to prioritise product features and improvements
• Communicate product updates, successes, and challenges to stakeholders
• Collaborate cross-functionally with development, sales, marketing, and customer support
• Contribute to product roadmap development and refinement
• Analyse client feature usage and support training, configuration, or other assistance
• De-escalate issues and navigate internally to satisfy client needs
• Alert sales teams to upselling opportunities and communicate other company products
• Conduct customer reviews and satisfaction surveys
• Monitor service-level agreement performance and flag potential issues
• Update the CRM and liaise with internal departments to fulfil customer needs

Strategic Relationships Manager