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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and account resolution, with a strong understanding of accounts receivable concepts and systems. Proficient in Microsoft Office applications, particularly Excel and Word, while maintaining high levels of accuracy and organization.
Highest-signal resume keywords
Customer Service ExperienceAccounts Receivable KnowledgeMicrosoft Office ProficiencyDetail OrientedStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableBilling ResolutionCustomer Account AuditsMulti-Channel Product EnvironmentData Analysis
Soft Skills
Detail OrientedOrganizedVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft ExcelMicrosoft Word
Industry Keywords
Customer SatisfactionCall Center EnvironmentAccount InquiriesDispute Resolution
About the role
Key responsibilities & impact- Provide customer service and account resolution to Brookdale customers and associates
- Research and resolve billing errors, disputes, cash application, and other issues through regular customer account audits
- Provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction
- Resolve account inquiries and escalate unsettled discrepancies
- Assist in training associates on Accounts Receivable policies, procedures, and company platform functionality
- Identify potential customer account issues by reviewing daily, weekly, and monthly reports and queries
- Perform other duties as assigned by the supervisor
Requirements
What you’ll need- High school diploma or GED is required
- Minimum of one year of customer service experience in a blended call center environment is required
- Experience with a multi-channel product environment is preferred
- Knowledge of general accounts receivable concepts and systems is required
- Knowledge of Microsoft Office, including Excel and Word, is required
- Must be detail oriented, organized, and accurate
- Strong verbal and written communication skills
- No certifications, licenses, or other special requirements
- Ability to lift up to 25 pounds
- Requires interaction with co-workers, residents, or vendors
Benefits
Comp & perks- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
- Naturalization fee advances up to $725 for qualified associates who have been with Brookdale for at least a year