Brookdale

Solutions Engineer

• Build high-performing, scalable, enterprise-grade applications with full-stack development expertise
• Participate in analysis, development, configuration, testing, implementation, and support of software applications
• Analyze, configure, develop, test, document, and implement new and existing applications and solutions
• Support application and architecture design, design patterns, and development technology standards
• Support change management guidelines and corporate regulations
• Collaborate with team members and stakeholders to support business objectives and continual improvement
• Identify improvements in the development environment, best practices, and team dynamics
• Identify and resolve application and technical issues
• Identify and communicate lessons learned
• Adapt to emerging technologies, interfaces, and frameworks
• Deliver high-quality solutions that improve customer experience and operational excellence
• Apply scalability, enterprise thinking, and emerging technologies to business problems

Solutions Engineer II

Medical Director

• Provide strategic clinical oversight and support for day-to-day skilled nursing community operations
• Support Executive Directors, Healthcare Administrators, Directors of Clinical Services, Skilled Interdisciplinary Teams, and district/regional leaders
• Optimize resources to ensure quality care and service delivery, staff training and development, risk management, and regulatory compliance
• Oversee regulatory compliance, survey preparedness, survey outcomes, Plans of Correction, and action plans
• Complete internal and external investigations, including Integrity Line calls, complaint surveys, and serious family concerns
• Oversee and train Directors and Clinical Services Specialists, HWDs/DCS, and other assigned disciplines
• Educate, implement, and maintain corporate policies and procedures in accordance with state and federal regulations
• Conduct regular quality audits through regional site visits and pre-survey audits
• Provide clinical guidance to skilled associates regarding appropriateness of resident move-ins
• Promote problem solving and use community resources to address skilled resident needs
• Analyze skilled healthcare reports to track and trend outcomes and support process improvement efforts

District Director – Clinical Services

Director

• Participate in on-the-job training for the Executive Director role
• Develop increasing proficiency in people management, operations management, and clinical management
• Assume responsibility for community operations and act as a contact for staff, residents, prospects, organizations, agencies, and the public
• Supervise, direct, motivate, and provide support to community staff
• Provide direct resident care and fill staffing gaps as needed
• Maintain resident satisfaction and retention and administer the annual resident satisfaction survey
• Execute proactive resident renewal programs
• Execute annual operating and capital budgets with regional operations
• Manage occupancy goals, revenue enhancement, expense reduction, and budget variance prevention
• Hire, train, discipline, and terminate employees in accordance with company policies
• Oversee building, grounds, property standards, preventative maintenance, and inspections
• Maintain departmental policies, procedures, and licenses in compliance with applicable requirements
• Foster staff creativity and participate on Resident Council
• Develop the community's local image and represent Brookdale to public and professional organizations
• Use approved sales and marketing strategies to maximize occupancy
• Assist with service plan reviews involving care teams and resident families
• Oversee resident admissions, healthcare management, and resident documentation compliance

Executive Director

Human Resources

• Align business objectives with associates and management for communities within an assigned region
• Serve as a consultant to management on human-resource-related issues
• Assess and anticipate HR-related needs and communicate proactively with Centers of Expertise and Operational Leadership
• Develop and implement HR policies and strategic initiatives in compliance with state and federal laws
• Provide guidance on hiring, compensation, performance management, benefits, and associate-related matters
• Manage and resolve complex associate-relations issues and conduct thorough, objective investigations
• Monitor counseling, corrective action, performance improvement plans, involuntary terminations, separation notices, and exit interviews
• Advise leadership on hiring decisions, equal employment opportunity, compensation, benefits, and health and safety
• Maintain knowledge of legal requirements and partner with Legal to reduce risk and ensure compliance
• Conduct wage analysis and partner with the Compensation Center of Expertise on adjustments and recommendations
• Analyze HR trends and metrics to develop solutions, programs, and talent strategies
• Partner with Talent Management on community training and talent-management initiatives
• Ensure Integrity Line alerts are investigated thoroughly and promptly
• Support community transitions related to acquisitions and dispositions
• Promote positive associate relations through surveys, climate studies, and skip-level meetings
• Respond to union organizing and train managers on awareness and follow-up
• Represent the organization in legal proceedings as needed

HR Business Partner

General

• Provide exceptional customer service and support using established guidelines
• Ensure customer accounts are accurate and meet state and payer Medicaid requirements
• Research accounts and resolve potential errors and issues by auditing phone calls, emails, and tickets
• Process move-ins, conversions to Medicaid, charge maintenance, and agreement and billing party changes according to state Managed Care Organization guidelines
• Work with communities to correct accounts before monthly resident invoicing
• Update resident accounts after state and MCO rate changes
• Monitor and distribute work tickets through the internal system, mail, and external faxes
• Evaluate and identify process improvement opportunities that positively impact performance and customer experience
• Perform other duties as assigned by the supervisor

Medicaid Specialist

• Provide strategic clinical oversight and day-to-day operational support to community clinical leaders and field teams across Tacoma, Olympia, and Federal Way
• Implement and maintain community clinical policies and procedures
• Conduct regular clinical quality audits through site visits and healthcare-area audits
• Ensure compliance with Brookdale standards and state regulations, resident assessments, staffing, training, and quality assurance
• Provide written audit reports and ensure risk action plans are implemented
• Analyze community models to support clinical staffing based on community size and resident services
• Support quality care delivery and develop medical professional relationships and value-based provider alignment
• Oversee community survey readiness and regulatory compliance
• Monitor quality metrics and clinical outcomes involving falls, elopements, medication administration, psychotropic drug reduction, and skin integrity
• Support infection control, risk management, incident analysis, root-cause analysis, and corrective action plans
• Verify Community Care Conferences and Collaborative Care Processes are in place
• Review resident clinical assessments and validate documentation of services
• Ensure the CARE process addresses controllable resident move-outs
• Provide clinical guidance on appropriate levels of care for resident move-ins
• Support resident and family satisfaction related to clinical care
• Promote preferred pharmacy relationships and resident participation of 80% or greater
• Support the Personal Solutions program and affiliated budget goals
• Participate in hiring, training, mentoring, onboarding, and coaching clinical associates
• Analyze resident and medication incident trends and support process improvement efforts

RN District Director – Clinical Services

Sales

• Generate high-volume recurring streams of new move-in revenue for assigned Brookdale communities with sales associate vacancies
• Outperform budgeted sales goals and community revenue targets by completing processes required to close sales
• Travel to communities within a specified geographic area; assignments vary in length and may change with little notice
• Drive rapid occupancy growth and prioritize rate integrity through daily phone and in-person sales calls that convert to move-ins
• Manage sales-specific software and Customer Relationship Management systems, including accurate data entry and database cleanup
• Communicate product information, availability, pricing, and concessions to community associates
• Attend daily stand-ups
• Maintain knowledge of relevant competition in assigned markets
• Provide accurate and timely move-in forecasts
• Communicate incoming residents’ needs and preferences to Executive Directors and appropriate community associates
• Foster a positive image of assigned communities and the Brookdale brand with customers, residents, associates, and professional/volunteer influencers

Sales Manager

Advisor

• Build connections with families and help them care for aging loved ones
• Match families with one or more Brookdale communities or other appropriate resources
• Assist families seeking senior housing or home-based assistance
• Identify communities and resources that fit each family’s needs
• Persuade prospects to visit Brookdale communities and schedule appointments
• Update customer and prospective-customer status and information in databases
• Maintain data quality and compliance requirements
• Nurture leads that are not ready to be forwarded to a community
• Provide information and conduct follow-up conversations to advance leads
• Make outbound calls and send emails to update prospect information
• Schedule follow-up activities and community visits for prospects
• Work closely with community sales and operations associates as an extension of their sales team
• Participate in interactive training, coaching, and department-wide culture-building activities
• Perform other duties assigned by the supervisor