Medicaid Specialist

Brookdale

. Provide exceptional customer service and support using established guidelines .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, ensuring accurate account management and compliance with Medicaid requirements. Proficient in process improvement and effective communication to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Office ExperienceMicrosoft Office ProficiencyProcess ImprovementAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementError ResolutionBilling MaintenanceData EntryAuditing Skills

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational Skills

Tools & Technologies

Internal Ticketing SystemEmail CommunicationFax Systems

Industry Keywords

Medicaid RequirementsManaged Care Organization GuidelinesCustomer Experience

About the role

Key responsibilities & impact

Provide exceptional customer service and support using established guidelines
Ensure customer accounts are accurate and meet state and payer Medicaid requirements
Research accounts and resolve potential errors and issues by auditing phone calls, emails, and tickets
Process move-ins, conversions to Medicaid, charge maintenance, and agreement and billing party changes according to state Managed Care Organization guidelines
Work with communities to correct accounts before monthly resident invoicing
Update resident accounts after state and MCO rate changes
Monitor and distribute work tickets through the internal system, mail, and external faxes
Evaluate and identify process improvement opportunities that positively impact performance and customer experience
Perform other duties as assigned by the supervisor

Requirements

What you’ll need

Must live within 2.5 hours from Milwaukee, WI
High school diploma or GED is required
Minimum of one year of customer service experience is required
Healthcare office experience is preferred
Excellent customer service skills are required
General knowledge of Microsoft Office (i.e. Excel, Word, etc.) is required
Basic technical skills to complete repetitive and well-defined duties
Strong communication and customer service skills
Effective interpersonal and organizational skills
Ability to work with a high level of volume and detail
Ability to follow written or verbal instructions
No certifications, licenses, or other special requirements

Benefits

Comp & perks

Professional development opportunities
Ongoing programs focused on health and wellness
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year
Temporary associates may participate in the company’s 401(k) program