Senior Living Advisor

Brookdale

. Build connections with families and help them care for aging loved ones .

Posted 9/15/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and customer service skills, with the ability to effectively communicate and understand the needs of families seeking senior housing solutions. Proficient in managing time and tasks in a dynamic environment while maintaining data quality and compliance.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementEffective Communication SkillsTime ManagementUnderstanding of Aging Process

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesAppointment SettingData ManagementCustomer ServiceLead Nurturing

Soft Skills

Organizational SkillsSelf-StarterListening Skills

Tools & Technologies

Personal ComputersDatabase Software

Industry Keywords

Senior HousingHealthcareCall Center ExperienceAging Needs

About the role

Key responsibilities & impact

Build connections with families and help them care for aging loved ones
Match families with one or more Brookdale communities or other appropriate resources
Assist families seeking senior housing or home-based assistance
Identify communities and resources that fit each family’s needs
Persuade prospects to visit Brookdale communities and schedule appointments
Update customer and prospective-customer status and information in databases
Maintain data quality and compliance requirements
Nurture leads that are not ready to be forwarded to a community
Provide information and conduct follow-up conversations to advance leads
Make outbound calls and send emails to update prospect information
Schedule follow-up activities and community visits for prospects
Work closely with community sales and operations associates as an extension of their sales team
Participate in interactive training, coaching, and department-wide culture-building activities
Perform other duties assigned by the supervisor

Requirements

What you’ll need

A high school diploma or equivalent is required
Bachelor’s Degree (B.A. or B.S.) from a four-year college or university is preferred
Two years of experience in sales, pre-sales, inside sales, or appointment setting is preferred
Related experience in healthcare or call centers is preferred
Understanding of the aging process and needs of older adults across all product lines
Ability to operate personal computers and related software
Ability to manage time, tasks, and projects in a dynamic environment
Ability to present Brookdale as an organization able to meet seniors’ needs
Ability to assess and understand customers’ expectations, needs, and circumstances
Effective verbal and written communication and listening skills
Self-starter with strong organizational and time-management skills
Ability to work without close supervision
Ability to lift up to 25 pounds
Willingness to work weekends, evenings, or nights if needed for shift coverage
No certifications, licenses, or other special requirements

Benefits

Comp & perks

Professional development opportunities
Ongoing programs focused on overall health and wellness
Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional ID theft protection and pet insurance
Paid time off
Paid holidays
Company-provided life insurance
Adoption benefit
Short- and long-term disability
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional accident, critical illness, hospital indemnity insurance, and legal plan
Tuition reimbursement
Team-based bonus opportunities
Naturalization fee advance of up to $725 for qualified associates employed at least one year
Robust training program
Nationwide company offering opportunities to grow and learn as a sales professional