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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational management capabilities in senior living environments, with a focus on quality assurance, staff training, and regulatory compliance. Proven ability to enhance customer satisfaction and maintain effective team dynamics while overseeing multiple operational units.
Highest-signal resume keywords
Operational ManagementQuality AssuranceStaff TrainingRegulatory ComplianceCustomer Satisfaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementResident CarePerformance ReviewsSafety InspectionsStaff RecruitmentMarketing OutreachOccupancy ManagementTechnical KnowledgeAssessment ProceduresRegulatory Knowledge
Soft Skills
Team LeadershipInterpersonal CommunicationProblem SolvingConflict ResolutionCustomer Service
Tools & Technologies
Microsoft SoftwareHealthcare Management Systems
Certifications & Qualifications
State License
Industry Keywords
CCRCAssisted LivingRetirement CommunitiesOccupancy RatesOSHA RegulationsHealthcare ComplianceResident AdmissionsService PlansQuality ImprovementStaff Management
About the role
Key responsibilities & impact- Travel to communities and act as an Executive Director when vacancies arise
- Assist directors of CCRC’s, retirement communities, or assisted living residences with supervision and management on a temporary, extended, or as-needed basis
- Support residences during management vacancies, start-ups, acquisitions, vacations, and leaves of absence
- Support a Regional Vice President with special projects
- Perform supervising, quality assurance, training, regulatory, and direct resident care functions as needed
- Uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness
- Assist with recruitment and retention of qualified staff and maintain a positive team atmosphere
- Interview and recommend qualified associates for hiring
- Assist with marketing, outreach, resident admissions, assessments, and discharge procedures
- Assist with or conduct associate performance reviews
- Assess staff training needs and provide training
- Assist with budget discrepancies and variances
- Resolve issues identified by residents or family members
- Ensure residence buildings and grounds are clean, safe, and maintained in good repair
- Conduct routine safety inspections and ensure OSHA regulations are followed
- Assist healthcare management with service plan reviews, resident charts, and care-staff documentation
- Manage subordinate supervisors overseeing resident care, marketing, food service, housekeeping, and maintenance staff
- Direct, coordinate, and evaluate these operational units
Requirements
What you’ll need- Bachelor's degree (B.A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience
- Must have a valid driver license and access to a private vehicle for business use
- Must be licensed according to state requirements
- Must be able to travel by air on company business
- Must be able to work a schedule of ten (10) days worked followed by four (4) days off
- Advanced knowledge of the organization, industry, and a functional discipline
- Extensive understanding of technical areas gained through experience
- Familiarity with Microsoft software preferred
- Ability to lift up to 25 pounds
- Ability to frequently travel
- Ability to interact with co-workers, residents, or vendors
- Ability to work around communicable diseases, blood-borne pathogens, latex, drugs, chemical, infectious, or biological hazards
Benefits
Comp & perks- Professional development opportunities
- Ongoing programs supporting overall health and wellness
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
- Annual bonus incentive for eligible full-time associates
- Eligibility to participate in the Company’s Long-Term Incentive Plan (LTIP), including equity grants in the form of restricted stock units
- Naturalization fee advance assistance for qualified associates who have been with the company for at least a year