Field Service Engineer

Brooks Automation

. Perform complex customer support activities involving installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance of Brooks equipment and systems .

Posted 9/18/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $37 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electro-mechanical and electronics technical support, with a strong focus on equipment installation, maintenance, and troubleshooting. Capable of leading teams, mentoring peers, and driving continuous improvement initiatives while ensuring customer satisfaction and adherence to safety protocols.

Highest-signal resume keywords

Electro-Mechanical Technical SupportEquipment Service and Operation CertificationTroubleshooting Microelectronics SchematicsCustomer Interface and SatisfactionTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and Maintenance of EquipmentRepair and Testing of SystemsModification of EquipmentPreventive DiagnosisLasers and Sensing DevicesDigital Circuit TroubleshootingOperating Systems ProficiencyProcess Improvement DocumentationReport Creation and PresentationAbility to Lift 50 Pounds

Soft Skills

Problem SolvingCommunicationAdaptabilityMentoringTeam Coordination

Tools & Technologies

PCsWindows Operating SystemDOS Operating SystemPersonal Protective Equipment

Certifications & Qualifications

Equipment Service and Operation Certification

Industry Keywords

Customer SupportElectro-Mechanical SystemsRobotic UnitsClean Room ProtocolsTechnical Discipline

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Perform complex customer support activities involving installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance of Brooks equipment and systems
Isolate and resolve complex equipment malfunctions and implement corrective action
Work under minimal supervision while meeting company and customer quality standards
Act as Local, Shift, or Site Lead to coordinate work direction for other Service Engineers and install support as needed
Interface with customers to ensure satisfaction and participate in customer operational/status meetings
Maintain a safe and clean working environment according to Brooks and customer protocols
Attain Equipment Service and Operation Certification on equipment and systems
Submit Service and Status Reports and other expected support reports
React to changing priorities, tool or line-down events, and escalations
Train Brooks and customer personnel in equipment operation and maintenance
Mentor and train less experienced Service Engineers
Drive continuous improvement programs and projects
Initiate, evaluate, and document new processes or process improvements
Create and present reports, project plans, training plans, certification matrices, and other documentation
Work in a clean room wearing a full clean room suit when required
Support a specific site, region, or product depending on business needs
Follow customer-aligned schedules including compressed work weeks, night shifts, weekends, and on-call assignments

Requirements

What you’ll need

Associate's Degree in a technical discipline, technical Certificate or equivalent work experience
Minimum of 3 years of experience providing electro-mechanical / electronics technical support / repair service
Experience with lasers and sensing devices for positioning circuitry on robotic units
Experience troubleshooting microelectronics schematics and digital circuits
Proficiency with PCs, Windows, and DOS based Operating Systems
Valid driver’s license and good driving record
Reliable mode of transportation
Qualified to obtain a credit card for expenses
Able to obtain a valid passport for the term of employment
Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment
Ability to work in awkward positions and in confined spaces
Ability to travel domestically and internationally as needed
Availability for specific emergency on-call work

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
Disability insurance
401(k) Plan
Company-paid holidays
PTO combining vacation and sick time consistent with applicable law
Flexible work arrangements where possible