Brooks Automation

Field Engineer

• Perform complex customer support activities involving installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance of Brooks equipment and systems
• Isolate and resolve complex equipment malfunctions and implement corrective action
• Work under minimal supervision while meeting company and customer quality standards
• Act as Local, Shift, or Site Lead to coordinate work direction for other Service Engineers and install support as needed
• Interface with customers to ensure satisfaction and participate in customer operational/status meetings
• Maintain a safe and clean working environment according to Brooks and customer protocols
• Attain Equipment Service and Operation Certification on equipment and systems
• Submit Service and Status Reports and other expected support reports
• React to changing priorities, tool or line-down events, and escalations
• Train Brooks and customer personnel in equipment operation and maintenance
• Mentor and train less experienced Service Engineers
• Drive continuous improvement programs and projects
• Initiate, evaluate, and document new processes or process improvements
• Create and present reports, project plans, training plans, certification matrices, and other documentation
• Work in a clean room wearing a full clean room suit when required
• Support a specific site, region, or product depending on business needs
• Follow customer-aligned schedules including compressed work weeks, night shifts, weekends, and on-call assignments

Field Service Engineer