Senior Field Service Engineer

Brooks Automation

. Perform complex customer support activities involving installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance of Brooks equipment and systems .

Posted 10/6/2026full-timePhoenix • Arizona • United StatesSenior💰 $40 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electro-mechanical and electronics technical support, with a strong focus on equipment installation, maintenance, and troubleshooting. Capable of leading teams, training personnel, and driving continuous improvement initiatives in customer service environments.

Highest-signal resume keywords

Electro-Mechanical Technical SupportEquipment Service and Operation CertificationTroubleshooting Microelectronics SchematicsExperience with Lasers and Sensing DevicesCustomer Satisfaction and Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electro-Mechanical SupportEquipment InstallationTroubleshootingMicroelectronics SchematicsDigital CircuitsPreventive DiagnosisMaintenance ProceduresContinuous ImprovementProject PlanningTraining and Mentoring

Soft Skills

LeadershipCommunicationFlexibilityProblem-SolvingTeam Coordination

Tools & Technologies

Windows Operating SystemDOS Operating SystemRobotic UnitsPersonal Protective EquipmentClean Room Environments

Certifications & Qualifications

Equipment Service and Operation CertificationTechnical Certificate

Industry Keywords

Customer SupportService EngineeringElectronics RepairTechnical SupportMilitary Technical Experience

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Perform complex customer support activities involving installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance of Brooks equipment and systems
Isolate and resolve complex equipment malfunctions and implement corrective action
Work under minimal supervision while meeting company and customer quality standards
Act as Local, Shift, or Site Lead to coordinate work direction for other Service Engineers and installation support
Interface with customers to ensure satisfaction and participate in customer operational/status meetings
Maintain a safe and clean working environment according to Brooks and customer protocols
Attain Equipment Service and Operation Certification on assigned equipment and systems
Submit Service and Status Reports and other required reports
React to changing priorities, including tool or line-down situations and escalations
Train Brooks and customer personnel in equipment operation and maintenance procedures
Mentor and train less experienced Service Engineers
Drive continuous improvement programs and projects for customers and Brooks
Initiate, evaluate, and document new processes or improvements
Create reports, project plans, training plans, certification matrices, and other documentation
Present at customer sites or Brooks offices to customers and/or Brooks management
Support assigned customer sites, regions, and/or products according to business needs
Work schedules aligned with customer needs, including compressed work weeks, night shifts, weekends, and on-call assignments
Work in clean room environments wearing a full clean room suit when required

Requirements

What you’ll need

Associate's Degree in a technical discipline, technical Certificate or equivalent work experience
Minimum of 5 years of experience providing electro-mechanical / electronics technical support / repair service
Experience with lasers and sensing devices for positioning circuitry on robotic units
Experience troubleshooting microelectronics schematics and digital circuits
Proficiency with PCs, Windows, and DOS based Operating Systems
Valid driver’s license and good driving record
Reliable mode of transportation
Qualified to obtain a credit card for expenses
Able to obtain a valid passport for the term of employment
Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment
Ability to work in awkward positions and in confined spaces
Ability to travel domestically and internationally as needed
Availability for specific emergency on-call work
Must be flexible and available for on-call assignments
Relevant Military technical experience / training is a plus

Benefits

Comp & perks

Annual discretionary bonus
Medical, Dental, Vision and Disability Insurance
401(k) Plan
Company-paid holidays
PTO, combining vacation and sick time consistent with applicable law