Account Coordinator

Brown & Brown Insurance

. Handle urgent and complex customer requests.

Posted 10/28/2026full-timeOverland Park • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle complex requests and process policy service items efficiently. Proficient in managing multiple tasks in a high-volume environment while maintaining attention to detail and organizational effectiveness.

Highest-signal resume keywords

Customer Service ExperienceData EntryAttention To DetailProperty And Casualty Insurance LicenseOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy Service ProcessingCertificates Of InsuranceID CardsEndorsementsLoss Runs

Soft Skills

Ability To Work IndependentlyTeam CollaborationPrioritization Skills

Tools & Technologies

Computer Applications

Certifications & Qualifications

High School DiplomaAssociate's DegreeProperty And Casualty Insurance License

Industry Keywords

Insurance Agency ExperienceCustomer RequestsService Level AgreementsNew And Renewal Business Processing

About the role

Key responsibilities & impact

Handle urgent and complex customer requests.
Consult with Customers, Carrier Partners, Account Managers, and Producers.
Process policy service items according to service level agreements, including certificates of insurance, ID cards, endorsements, and loss runs.
Assist with new and renewal business processing and administration as needed.
Perform data entry as needed.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent.
Three to five years customer service experience and/or an equivalent combination of education and experience.
Willingness to learn multiple computer applications.
Ability to work independently and within a team environment.
Ability to prioritize and manage multiple tasks.
Attention to detail and organizational skills.
Comfortable working in a high volume, production environment.
Associate’s degree and two to three years insurance agency experience preferred.
Property and Casualty Insurance License preferred; required within 90 days of hire.

Benefits

Comp & perks

A challenging and stimulating career that provides growth and development.
Group medical, dental, vision, life, and disability benefits.
Paid time off and holidays.
401(k) retirement plan.
Employee Stock Purchase Plan allowing employees to purchase Brown & Brown stock at a discounted rate.
Hybrid work environment.
Student Loan Assistance.
Tuition Reimbursement.
Free Mental Health & Enhanced Advocacy Services.
Preferred Partner Discounts.