Brown & Brown Insurance

Director

• Develop and execute the technology strategy and roadmap for enterprise shared-services platforms supporting Human Resources, Finance, Legal, Compliance, and other corporate functions
• Partner with executive stakeholders to align technology investments with business priorities and long-term organizational objectives
• Modernize processes, reduce complexity, improve user experience, and increase operational effectiveness
• Advise the CITO and executive leadership team on shared-services technology strategy, risks, and opportunities
• Own the health, performance, governance, and lifecycle management of enterprise applications supporting shared services
• Lead strategy and optimization efforts for Workday, including Human Capital Management, Financials, and related platform capabilities
• Oversee enterprise applications, integrations, reporting platforms, workflow solutions, and automation technologies
• Ensure platforms are scalable, secure, compliant, and support future business growth
• Build relationships with the Chief People Officer, Chief Financial Officer, Chief Legal Officer, and leadership teams
• Translate business needs into technology solutions with measurable outcomes
• Establish governance processes promoting alignment, prioritization, transparency, and accountability
• Act as the primary technology leader for corporate shared-services organizations
• Build, lead, and develop a high-performing technology team
• Recruit talent and foster accountability, continuous improvement, and professional growth
• Establish goals, performance expectations, and development plans
• Lead complex business and technology transformations
• Drive adoption through stakeholder engagement, communication, and change management
• Champion organizational readiness and continuous improvement
• Establish service delivery standards, performance metrics, and operational processes
• Manage budgets, vendor relationships, contracts, and strategic partnerships
• Drive operational efficiency while maintaining governance, security, and compliance
• Use data and business metrics to improve service delivery and platform performance

Senior Director, Technology Solutions

Account Executive

• Develop and execute strategic sales plans to expand market share and meet revenue targets.
• Build and maintain relationships with university administrators, student affairs leaders, and benefits managers.
• Understand client needs and provide tailored insurance solutions aligned with institutional goals and student wellness priorities.
• Lead contract discussions, renewals, and pricing strategies with clients and internal stakeholders.
• Monitor regulatory changes, competitive landscape, and emerging trends in student health insurance.
• Collaborate with underwriting, marketing, compliance, and customer service teams for client onboarding and satisfaction.
• Maintain accurate sales activity, pipeline development, and revenue forecasts using sales tools.
• Maintain confidentiality of company business and protect sensitive PII/PHI information.
• Securely manage AHP information systems, protect the AHP-provided laptop, and report information security concerns.

Senior Account Executive

Accountant

• Perform daily general ledger operations, journal entries, and account reconciliations
• Support month-end, quarter-end and year-end closing and reporting processes
• Prepare bank reconciliations and resolve bank issues
• Identify financial variances by comparing actual results with plans, forecasts, and prior year
• Maintain general ledger accounts in accordance with GAAP
• Perform monthly account reconciliations and resolve discrepancies
• Identify opportunities for performance improvement across the organization
• Review and approve expense reports
• Maintain/update fixed asset roster within Workday
• Compile and analyze financial information for the organization
• Assist in developing the budget and support FP&A
• Assist with training and creating standardized procedures for the region
• Support monthly/quarterly compliance control self-assessments
• Maintain security by following internal controls and segregation of duties
• Provide audit support by preparing required documentation and explanations
• Promote teamwork among teammates, finance, sales, and operational groups and departments
• Prepare management ad-hoc reporting and analysis as needed
• Complete cross-training and other additional assigned tasks

Staff Accountant

Underwriter

• Receive and review brokerage policies from carriers and verify required information
• Prepare policies for delivery to retail agents by applying required stamps and correspondence
• Independently handle policy issuance, policy logs, and responsibility of policies to the company
• Review binding policies in policy files and deliver them to agents
• Assist with mail transmittal to companies or producers as required
• Pull suspense as needed and keep them current and in good order
• Issue and distribute certificates, forms, and other materials with guidance from the Account Executive or Account Executive Assistant
• Communicate with producers on basic issues using form letters to secure required documentation
• Refer matters to the Department Manager or Account Executive when additional counsel is required
• Perform related duties such as filing, photocopying, imaging, and collating

Underwriting Assistant

Account Manager

• Independently manage assigned client service deliverables and contribute to client strategy through analysis, recommendations, and execution.
• Collaborate with Senior Account Managers and Account Managers to execute strategy deliverables for assigned client accounts.
• Maintain internal client documentation, own tasks and deliverables, respond to client inquiries, and maintain project plans.
• Prepare RFPs and RFIs, coordinate insurance carrier proposals, prepare Executive Summaries, monitor timelines, and participate in implementation.
• Maintain current and historical plan designs, process maps, rates, plan documents, and client information in the client database.
• Perform certificate and contract reviews, plan design analyses, and benchmarking.
• Participate in client claim audits, perform audit criteria, summarize results, and provide insights, analysis, and recommendations.
• Identify, assess, resolve, and escalate issues as needed.
• Build relationships with Account Executives, Senior Account Managers, clients, and insurance carriers.
• Advise clients on insurance plans, evaluate plan options, interpret data and market benchmarks, and develop recommendations.
• Coordinate resources to resolve client issues and exercise independent judgment in prioritizing needs and determining solutions.
• Attend client meetings and provide consultation.
• Apply group insurance expertise to assist clients with plan questions and issue resolution.

Broker

• Build agent and broker relationships
• Manage current book of business
• Provide excellent customer service
• Seek opportunities to access and cultivate new markets
• Effectively manage carrier relationships
• Provide guidance and training to Assistant Broker
• Review and analyze risks, ensuring all required information is obtained
• Perform other duties as assigned

• Efficiently administer and perform duties associated with policy processing
• Receive and review brokerage policies from carriers and verify required information
• Prepare policies for delivery to retail agents by applying required stamps and correspondence
• Independently handle policy issuance, policy logs, and responsibility of policies to the company
• Review binding policies in policy files and deliver them to agents
• Assist with mail transmittal to companies or producers
• Pull suspense items as needed and keep them current and in good order
• Issue and distribute certificates, forms, and other materials with guidance from the Account Executive or Account Executive Assistant
• Communicate with producers on basic issues using form letters to secure required documentation
• Refer issues to the Department Manager or Account Executive when additional counsel is required
• Perform related duties such as filing, photocopying, imaging, and collating

Call Center Representative

• Handle incoming phone calls and administer and resolve customer inquiries
• Provide timely and professional responses to incoming telephone queries
• Use company policies to solve customer concerns and direct calls to the managerial team when necessary
• Provide first-call resolution
• Handle questions and complaints in compliance with applicable state regulations
• Provide customer service to insureds, agents, and internal and external customers
• Provide continuous training and backup support to teammates
• Provide training and guidance to organizational staff as required
• Serve as an initial point of contact requiring quick and accurate decisions

MS Call Center Associate

Producer

• Develop and successfully acquire new business revenue from new and existing clients
• Manage and retain existing book of business and pursue new opportunities, including a specific business plan for growth
• Follow up to address client needs and resolve problems or issues
• Train client personnel as necessary or instructed by Regional Manager
• Ensure proper organizational resources are involved with clients and introduce new products where appropriate
• Provide weekly action reports, leads, and opportunities as instructed by Team Leaders
• Present proposals to clients, ensuring appropriate team members and resources are represented
• Follow agency guidelines, policies, and procedures
• Stay up to date with current market conditions and competition status

Full-stack Engineer

• Own delivery, quality, and technical execution of the .NET and Azure-hosted application portfolio
• Lead, coach, and grow multiple .NET development teams
• Own the QA/Testing function, including manual testing and automated test engineering
• Set performance expectations, manage staffing, hiring, and workload allocation
• Partner with architecture, product, cloud, security, and business stakeholders
• Champion Agile/Scrum practices, sprint planning, backlog grooming, estimation, retrospectives, and delivery metrics
• Establish engineering delivery metrics and drive continuous improvement
• Remove impediments and manage cross-team dependencies
• Guide design, development, and maintenance of .NET applications and Microsoft Azure services
• Support CI/CD pipelines, Infrastructure as Code, and DevSecOps practices
• Oversee technical debt management and remediation
• Drive adoption and establish guardrails for AI-assisted development tools including Claude Code and GitHub Copilot
• Lead AI-driven and agentic solution design and delivery
• Educate engineering and QA teams on practical AI use across the SDLC
• Establish secure coding standards aligned with OWASP
• Integrate SAST and DAST into CI/CD pipelines
• Oversee secure handling, storage, transmission, and masking of PII and PCI data
• Drive remediation of security findings, dependency vulnerabilities, and audit gaps

Head of Software Engineering

Claims Specialist

• Analyze and research claim issues of moderate to complex difficulty
• Comprehend complicated workflows, policy certificates, and policy provisions
• Review and apply policy provisions in processing claims received
• Request and obtain necessary documents for claim processing and schedule documentation follow-ups
• Release accurate benefit payments in accordance with CBP policy, industry standards, and applicable TPA or SLA agreements
• Properly document required information and follow-up information in the claim system
• Receive inbound calls within assigned queues and/or as overflow for the CSR team

Accident and Health Claims Examiner

Consultant

• Assume overall responsibility for project management of an assigned book of business
• Manage day-to-day operations and communicate with internal support departments
• Coordinate aspects of the client service process
• Accompany the Broker on initial prospect visits
• Communicate new-client details to the onboarding team and provide AOR letters
• Coordinate with department heads to assign a dedicated account team
• Work with internal teams to deliver reporting, renewals, benefit guides, open-enrollment materials, project timelines, technology, and wellness strategies
• Formulate go-to-market strategy with clients and communicate details to the marketing team
• Coordinate marketing and finance timelines, deliverables, carrier RFPs, contribution strategies, and plan alternatives
• Review existing plans and COCs; identify coverage gaps, compliance issues, and recommended changes or enhancements
• Communicate items requiring implementation or review to Compliance
• Establish open-enrollment timelines with the Communications team

Benefits Consultant

• Analyze and research claim issues of moderate to complex difficulty.
• Comprehend complicated workflows, policy certificates, and policy provisions.
• Review and apply policy provisions in processing claims received.
• Request and obtain necessary documents for claim processing/consideration, including scheduling follow-ups for documentation.
• Release accurate benefit payments in accordance with CBP policy, industry standards, and other applicable TPA or SLA agreements.
• Properly document required information in the claim system, including follow-up information.
• Receive inbound calls within assigned queues and/or as overflow for the CSR team.

Pharmacist

• Complete pharmacy claims audits to ensure compliance with PBM contracts
• Facilitate calls with PBMs and obtain claims audit data
• Perform data loading, data quality checks, and data reconciliation
• Run and analyze Oracle output reports and perform ad-hoc analysis
• Review PBM contracts and complete audit support documentation
• Work with the client support team to develop PBM and client deliverables
• Plan and develop audit approaches for assigned projects according to Remedy internal Audit Standards
• Work simultaneously on multiple audits with differing deadlines
• Analyze and quality-check master files, profiles, and table changes
• Maintain and improve audit automation transforms
• Track open audit observations and follow up on remediation efforts
• Draft audit reports communicating analysis results
• Perform daily/weekly ad-hoc data analytics requests
• Re-evaluate system functionality and identify operational efficiency improvements
• Develop tools, templates, and reporting for process improvement initiatives
• Aid in training new internal audit staff
• Comply with regulatory compliance areas, policies, procedures, HIPAA requirements, and leading practices
• Complete quality checks for junior-level auditors
• Develop audit automation transforms for new PBMs
• Collaborate with engineering and product teams to prototype solutions and validate data pipelines using Python and SQL

Senior Client Audit Engineer – Pharmacy

• Complete pharmacy claims audits to ensure compliance with PBM contracts
• Facilitate calls with PBMs and obtain claims audit data
• Perform data loading, data quality checks, and data reconciliation
• Run and analyze Oracle output reports
• Perform ad-hoc analysis
• Review PBM contracts
• Complete audit support documentation
• Work with the client support team to develop PBM and client deliverables
• Utilize ad hoc SQL automation and build a highly customized framework to complete projects
• Develop, prioritize, and conduct financial and operational audits evaluating PBM contracts, controls, and financial information accuracy
• Plan and develop audit approaches for assigned projects according to Remedy internal Audit Standards
• Work simultaneously on multiple audits with differing deadlines
• Analyze and quality-check master files, profiles, and table changes
• Improve audit automation transforms based on findings, industry changes, and technology updates
• Track open audit observations and follow up on remediation efforts with PBM and Remedy account teams
• Draft audit reports communicating analysis results to the Remedy account team
• Perform daily/weekly ad hoc data analytics requests as prioritized by Department Management
• Re-evaluate system functionality to identify operational efficiency improvements
• Comply with regulatory compliance areas, policies, procedures, HIPAA requirements, and leading practices

Senior Director, Technology Solutions

Senior Account Executive

Staff Accountant

Underwriting Assistant

Account Manager

Broker

Underwriting Assistant

MS Call Center Associate

Producer

Head of Software Engineering

Accident and Health Claims Examiner

Benefits Consultant

Accident and Health Claims Examiner

Senior Client Audit Engineer – Pharmacy

Pharmacy Audit Engineer