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BA / QA Analyst
Brown & Brown Insurance. Lead requirements workshops with business and technical stakeholders across Agile and Waterfall methodologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and quality assurance, with a strong focus on requirements gathering, documentation, and testing methodologies. Proficient in Agile and Waterfall frameworks, with experience in HubSpot implementations and stakeholder collaboration.
Highest-signal resume keywords
Business AnalysisQuality AssuranceAgile/Scrum MethodologiesHubSpot ImplementationRequirements Gathering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements DocumentationUser Story WritingTest Scenario DevelopmentDefect DocumentationData MappingWorkflow AnalysisIntegration TestingRegression TestingUser Acceptance TestingProcess Mapping
Soft Skills
Problem-SolvingCollaborationCommunicationRelationship BuildingIndependent Work
Tools & Technologies
Microsoft OfficeMicrosoft VisioHubSpotCRM PlatformsCMS PlatformsMarketing Automation ToolsWordPress
Certifications & Qualifications
Business Analyst CertificationQuality Assurance CertificationISTQB CertificationHubSpot Certification
Industry Keywords
Agile MethodologyWaterfall MethodologyDigital Marketing TechnologyData VisualizationChange Management
Tech Stack
Tools & technologiesWordPress
About the role
Key responsibilities & impact- Lead requirements workshops with business and technical stakeholders across Agile and Waterfall methodologies
- Elicit, document, and manage business, functional, technical, integration, data, content migration, workflow, reporting, and quality requirements for the HubSpot implementation
- Translate requirements into epics, features, user stories, acceptance criteria, process workflows, data mappings, and test scenarios
- Provide analytical and technical guidance to business stakeholders and confirm HubSpot capabilities align with business needs
- Support Agile delivery through backlog refinement, sprint readiness, acceptance criteria validation, and release activities
- Perform functional, integration, regression, migration, workflow, reporting, and user acceptance testing
- Track, prioritize, and triage defects; validate fixes and support retesting
- Serve as the primary liaison between stakeholders, developers, QA, and external vendors throughout delivery and testing
- Support change management, user adoption, training documentation, transition planning, and release readiness
- Monitor KPIs and quality metrics to measure solution performance and drive continuous improvement
Requirements
What you’ll need- 3-5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role
- Familiarity with requirements gathering techniques, including interviews, questionnaires, user observation, workshops, and process review
- Experience writing requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation
- Experience working with Agile/Scrum and Waterfall methodologies, including backlog refinement, testing cycles, UAT, and release readiness activities
- Proficiency using Microsoft Office and business applications
- Experience using data visualization and process mapping tools, such as Microsoft Visio
- Strong problem-solving skills related to complex business scenarios, technical solutions, workflow changes, data quality, and user experience
- Ability to build relationships and collaborate with business stakeholders, development teams, QA teams, and vendor partners
- Ability to work independently with limited direction and guidance
- Excellent written and verbal communication skills, including explaining technical concepts, testing outcomes, risks, and defects to non-technical stakeholders
- Preferred: Bachelor’s degree in business, information technology, computer science, or a related field
- Preferred experience with HubSpot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations
- Preferred experience with WordPress or migration projects from WordPress to another marketing, CRM, CMS, or digital engagement platform
- Preferred experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs
- Business Analyst certification preferred
- Quality Assurance or software testing certification, such as ISTQB or equivalent experience, preferred
- HubSpot, CRM, CMS, or marketing automation certification preferred
Benefits
Comp & perks- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
- Additional benefits may apply; enrollment waiting periods or eligibility criteria may apply to certain benefits
- Benefit details and offerings may vary for subsidiary entities or in specific geographic locations