Benefits Implementation Specialist

Brown & Brown Insurance

. Configure and maintain client benefit enrollment websites using third-party software platforms .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $29 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and maintaining client benefit enrollment websites, managing software implementations, and providing client support. Proficient in troubleshooting, quality assurance, and training HR administrators on benefits technology platforms.

Highest-signal resume keywords

Software Implementation ExperienceTroubleshooting SkillsClient-Facing Communication SkillsDatabase Application ExperienceEmployee Benefits Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationQuality Assurance TestingRoot Cause AnalysisConfiguration ManagementAttention to DetailTechnical Problem-SolvingDocumentation MaintenanceProcess ImprovementTraining and MentorshipClient Needs Analysis

Soft Skills

Client Service OrientationTeamworkAccountabilityCommunication SkillsTime Management

Tools & Technologies

Microsoft Office SuiteBenefits Technology PlatformsDatabase ApplicationsThird-Party Software Platforms

Industry Keywords

Employee BenefitsHuman ResourcesInsuranceHR TechnologyFinancial Services

About the role

Key responsibilities & impact

Configure and maintain client benefit enrollment websites using third-party software platforms
Manage low-to-moderate complexity implementations from initial configuration through testing and delivery
Analyze client needs and translate requirements into effective system configurations
Conduct quality assurance testing and audits
Troubleshoot system and configuration issues, perform root cause analysis, and develop solutions
Serve as a resource during client meetings and implementation discussions
Provide day-to-day support to assigned clients and respond to client questions and needs
Partner with clients, vendors, carriers, and internal teams throughout implementation
Train HR administrators on benefits technology platforms, functionality, processes, and benefit program requirements
Maintain working knowledge of employee benefits products, services, and technology solutions
Provide guidance and mentorship to less experienced teammates
Follow and improve standard operating procedures and implementation best practices
Maintain accurate documentation in applicable systems and databases
Stay current on industry developments, technology, products, legislation, and regulatory requirements
Promote teamwork, knowledge sharing, accountability, and a positive client-focused environment

Requirements

What you’ll need

Associate's or Bachelor's degree, or equivalent relevant professional experience
2-5 years of software implementation or related technology experience
Ability to quickly learn new software, processes, and technical concepts
Strong troubleshooting and problem-solving skills
Excellent attention to detail and ability to work within strict deadlines
Strong written, verbal, and client-facing communication skills
Proficiency with Microsoft Office Suite
Experience working with database applications
Ability to successfully manage multiple priorities in a deadline-driven environment
Professional approach to client service and problem resolution
Ability to maintain a high level of confidentiality
Ability to travel occasionally, less than 5%
Preferred: Experience within employee benefits, insurance, human resources, HR technology, or financial services
Preferred: Experience implementing or supporting employee benefits technology platforms
Preferred: Experience training clients or HR administrators on software platforms