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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills, with a focus on problem resolution and compliance with state regulations. Proficient in maintaining confidentiality and quality standards while effectively training and supporting team members.
Highest-signal resume keywords
Customer ServiceProblem SolvingMS Office ProficiencyQuality AssuranceTraining and Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry HandlingFirst Call ResolutionAnalytical SkillsMulti-taskingCompliance with State Regulations
Soft Skills
Exceptional Telephone DemeanorExcellent Organization SkillsTeam CollaborationIndependenceConfidentiality Maintenance
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Quality ScoresCustomer ConcernsTimely ResponsesTraining and GuidanceAccuracy Standards
About the role
Key responsibilities & impact- Handle incoming phone calls and customer inquiries
- Resolve customer concerns using company policies
- Direct calls to the managerial team when necessary
- Provide timely and professional responses to incoming telephone queries
- Provide first call resolution
- Handle questions and complaints in compliance with applicable state regulations
- Provide excellent customer service to insureds, agents, and internal and external customers
- Provide continuous training and backup support to teammates
- Provide training and guidance to organizational staff as required
- Maintain accuracy, confidentiality, and quality standards
Requirements
What you’ll need- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
- Excellent organization skills with the ability to work as a team and independently
- Ability to multi-task between various software programs
- Problem solving and problem resolutions skills
- Solid analytical skills
- Must be able to perform each essential duty satisfactorily
- Must be able to sit at a desk 7–8 hours per day
- Must have repetitive motion, manual dexterity, and arm and upper body range of motion sufficient for keyboard, mouse, and telephone use 7–8 hours per day
- Speech and hearing sufficient for in-person and telephone communication 7–8 hours per day
- Vision sufficient for use of a computer monitor
- Proctor Loan Protector does not sponsor any type of work visas or STEM programs
Benefits
Comp & perks- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
- Career growth opportunities
- Fun work environment
- Great benefits, pay and culture