FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and communication, ensuring compliance with state regulations while maintaining confidentiality and quality standards. Capable of providing training and support to team members to enhance overall service delivery.
Highest-signal resume keywords
Customer ServiceMS Office ProficiencyFirst Call ResolutionInterpersonal Communication SkillsQuality Scores of 95% or Higher
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Telephone DemeanorAbility to Maintain Confidentiality
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Customer InquiriesComplianceTraining and GuidanceAccuracyConfidentialityQuality Standards
About the role
Key responsibilities & impact- Handle incoming phone calls and customer inquiries
- Utilize company policies to resolve customer concerns
- Direct calls to the managerial team when necessary
- Provide timely and professional responses to incoming telephone queries
- Provide first call resolution
- Handle questions and complaints in compliance with applicable state regulations
- Provide excellent customer service to insureds, agents, and internal and external customers
- Provide continuous training and backup support to teammates
- Provide training and guidance to staff as required
- Maintain accuracy, confidentiality, and quality standards
Requirements
What you’ll need- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
- Excellent interpersonal communication skills (preferred)
- Ability to perform repetitive motion and use a keyboard, mouse and telephone 7-8 hours per day
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
- Vision sufficient for use of a computer monitor
- Ability to sit at a desk 7-8 hours per day
Benefits
Comp & perks- Career growth
- Great benefits, pay and culture
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts