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Claims Analyst
Brown & Brown Insurance. Support day-to-day claims administration and claims service needs for clients on an assigned book of TPA business.
About the role
Key responsibilities & impact- Support day-to-day claims administration and claims service needs for clients on an assigned book of TPA business.
- Review new and open claims for coverage, reserve adequacy, compensability and appropriate handling; escalate concerns.
- Monitor claim activity, diary dates and key milestones; follow up on aging or stagnant files.
- Identify large, litigated or high-severity claims and provide reporting and escalation.
- Coordinate with adjusters, carriers and third-party vendors on claim status, settlement authority, subrogation and recovery opportunities.
- Serve as primary point of contact for daily claim questions, status requests and documentation needs.
- Support claim intake and first notice of loss processes.
- Respond to client, carrier and adjuster information requests.
- Update the system of record with conversations, communications and claim documentation.
- Prepare for and participate in client claim reviews and follow up on action items.
- Obtain, validate and reconcile loss runs and claim data.
- Prepare recurring and ad hoc claim reports, loss summaries and trend analyses.
- Build and maintain relationships with carrier claims representatives, TPA partners, adjusters and vendors.
- Escalate carrier or vendor service issues and follow through to resolution.
Requirements
What you’ll need- Hold, or willing to obtain, Insurance licenses as required by the Company.
- 2+ years of experience in claims administration, claims handling or claims analysis in a Property & Casualty brokerage, carrier or TPA environment.
- Knowledge of Property & Casualty claims, coverage and loss run data.
- Ability to follow process and procedures guidance.
- Analytical and problem-solving abilities, including comfort working with claim data and reports.
- Ability to display tact and poise under pressure when working through sensitive or time-critical claim issues.
- Good communication, interpersonal, and negotiation skills.
- Ability to work efficiently in teams.
Benefits
Comp & perks- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts