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Claims Specialist
Brown & Brown Insurance. Provide daily inbound and outbound communication coverage by phone, email, and other channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing customer claims and inquiries, with strong communication skills and the ability to execute the intake process effectively. Capable of providing service solutions and facilitating claim closure while maintaining teamwork orientation.
Highest-signal resume keywords
Intake Process ProficiencyClaims ProcessingCall HandlingCommunication SkillsTeamwork Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementBasic Math SkillsComputer ProficiencyKeyboard Proficiency
Soft Skills
Oral CommunicationWritten CommunicationSoft Skill Techniques
Tools & Technologies
Retailer Portal
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
Customer InquiriesClaim ClosureWarranty ReplacementService Solutions
About the role
Key responsibilities & impact- Provide daily inbound and outbound communication coverage by phone, email, and other channels
- Manage customer and retailer inquiries and follow-up throughout the claim process
- Determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints
- Review and monitor open claims and proactively follow up to facilitate claim closure
- Provide timely actions and responses to retailers, customers, and manufacturers
- Receive and review inspection packets and determine warranty replacement or denial
- Offer and facilitate service solutions for consumers whose claims are out-of-warranty or not covered by a protection plan
- Understand the retailer portal and provide claims guidance
- Process inbound technician calls, document updates, and perform required follow-up
- Support or perform Intake Specialist functions when required
Requirements
What you’ll need- Demonstrated proficiency of Intake process for a minimum of 6 months
- Successful understanding and completion of Existing training
- Ability to execute functions necessary for processing of existing claims
- High School Diploma or General Education Degree (GED)
- Computer and keyboard proficiency
- Good oral and written communication skills
- Basic math skills
- Proficiency at call handling and utilizing “soft skill” techniques
- Teamwork Orientation
Benefits
Comp & perks- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts