Commercial Lines Account Specialist

Brown & Brown Insurance

. Support Account Managers, Producers, and other internal employees to uphold client expectations and standards .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Insurance Account Management, maintaining data integrity, and fostering client relationships through effective communication and service execution. Proficient in managing client expectations and coordinating with internal teams to ensure timely and quality service delivery.

Highest-signal resume keywords

Insurance Account Management ExperienceMicrosoft Office ProficiencyAdobe Acrobat ProficiencyClient Relationship BuildingDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Account ManagementData Integrity MaintenanceService Execution CoordinationClient Data ManagementDocumentation Skills

Soft Skills

Professional CommunicationProblem SolvingSelf-MotivatedGoal-OrientedAdaptability

Tools & Technologies

Applied EpicMicrosoft WordMicrosoft ExcelMicrosoft OutlookAdobe Acrobat

Industry Keywords

Client ExpectationsService ParametersWorkload PrioritizationAgency Management SystemsServicing Workflows

About the role

Key responsibilities & impact

Support Account Managers, Producers, and other internal employees to uphold client expectations and standards
Process account changes, checking for consistency and documenting in Applied Epic
Build personalized client relationships through phone, email, and in-person meetings
Explain coverage terms, program options, and other items to clients
Coordinate with internal departments to ensure timely service execution
Prioritize workload, client service requests, and business-process service parameters
Maintain data integrity and meet activity timeliness, quality metrics, and goals
Maintain accurate client data, policy details, activities, attachments, and agent/broker details in agency management systems
Follow servicing workflows, document client and carrier conversations, take appropriate action, and follow up
Develop working relationships with Producers, Account Managers, customer service team members, managers, carriers, and other departments

Requirements

What you’ll need

2+ years Insurance account management experience
Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
Adaptable to new computer functions and processes
Professional in both written and verbal communication
Self-motivated and goal-orientated
Proactive in problem solving
Detail-oriented

Benefits

Comp & perks

Medical/Rx
Dental
Vision
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts