Customer Service Representative

Brown & Brown Insurance

. Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner .

Posted 10/8/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on policy interpretation, claims inquiries, and effective communication. Proficient in navigating multiple systems while maintaining attention to detail and accuracy in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperiencePolicy InterpretationMicrosoft Office Suite ProficiencyVerbal and Written Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy InterpretationClaims Inquiry ResolutionTyping 40–50 Words Per MinutePerformance Metrics ManagementComplex Procedure Following

Soft Skills

Strong Customer Service OrientationAdaptability in Fast-Paced EnvironmentsReceptiveness to Coaching and FeedbackStrong Organizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

Call Center ExperienceHigh-Volume EnvironmentCustomer RetentionCoverage ChangesAccount Cancellations

About the role

Key responsibilities & impact

Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner
Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters
Review and interpret insurance policy terms to determine coverage eligibility
Explain policy details and confirm and clarify information to ensure customer understanding
Handle requests related to coverage changes, account cancellations, and customer concerns
Identify customer needs and provide appropriate solutions to support retention and satisfaction
Investigate and resolve issues by gathering necessary information and utilizing available resources

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics
Strong attention to detail with the ability to follow complex procedures accurately
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Ability to navigate multiple systems and resources simultaneously while maintaining accuracy
Excellent verbal and written communication skills
Strong customer service orientation with professional phone and email etiquette
Ability to adapt quickly in a fast-paced, changing environment
Receptive to coaching and feedback with a commitment to continuous improvement
Strong organizational skills
Ability to type 40–50 words per minute

Benefits

Comp & perks

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts