Customer Service Representative – Professional Liability

Brown & Brown Insurance

. Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.

Posted 9/16/2026full-timeRemote • United StatesJunior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries related to insurance, claims, and billing. Proven experience in maintaining accurate records and identifying process improvements in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsData Entry ProficiencyProperty & Casualty License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClaims ResolutionBilling Inquiry ManagementProcess ImprovementRecord Maintenance

Soft Skills

Professional CommunicationTime ManagementMulti-Tasking

Certifications & Qualifications

Property & Casualty License (IL)

Industry Keywords

InsuranceHealthcareVeterinary ReceptionCall Center ExperienceCustomer Interaction

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
Escalate complex issues to senior team members or management as needed.
Research and resolve customer questions related to coverage, claims, billing, and policy details.
Maintain accurate records of customer interactions and transactions.
Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
Perform data entry tasks, including sorting and indexing scanned mail and emails and distributing them to the appropriate party.
Meet production quotas and quality standards set by management.

Requirements

What you’ll need

Minimum education of a high school diploma or equivalent.
1 to 2 years of customer service or call center experience.
Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Property & Casualty (IL) preferred or ability to obtain.

Benefits

Comp & perks

Medical/Rx insurance
Dental insurance
Vision insurance
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts