Eligibility Specialist

Brown & Brown Insurance

. Administer enrollment and eligibility functions across multi-system infrastructure .

Posted 11/9/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering enrollment and eligibility functions across multi-system infrastructures, with a strong focus on data analysis, process improvement, and collaboration with various departments. Proficient in managing eligibility workflows and utilizing advanced software tools for reporting and data management.

Highest-signal resume keywords

Enrollment Data AnalysisEligibility Workflow ManagementAdvanced MS Excel SkillsSecure FTP ExperienceProcess Improvement Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Import/ExportEligibility Records ManagementReporting Tool CompetenceTechnical Systems UnderstandingAutomated Eligibility Knowledge

Soft Skills

Planning and OrganizingCollaborationProblem SolvingAttention to DetailTime Management

Tools & Technologies

MS WordMS ExcelMS OutlookTextPad/TXTQicLinkNewWave

Industry Keywords

Operational Support ProcessesEcommerce Sales SupportClient ServicesAccountingClaims Management

About the role

Key responsibilities & impact

Administer enrollment and eligibility functions across multi-system infrastructure
Manage imports, exports, eligibility workflows, and ecommerce sales support
Work with QicLink, NewWave, and external/internal interfaces
Retrieve, import, export, and analyze enrollment data in various formats
Perform analysis, troubleshooting, and error correction
Implement and maintain enrollment and eligibility records supporting benefits, claims, and customer service
Update and maintain automated, user portal, and manual eligibility data
Interact with internal partners and external clients/vendors
Generate reports to identify and resolve discrepancies and monitor headcount variations
Document processes, enhancement requests, user guides, and business rules
Identify process improvement opportunities
Resolve eligibility discrepancies with clients
Ensure data is installed accurately and timely
Coordinate eligibility information flow across departments
Collaborate with I.T., Client Services, Accounting, Claims, and Executive Management

Requirements

What you’ll need

Comprehensive understanding of related operational support processes
Strong planning and organizing skills
Advanced software skills in MS Word, Excel, Outlook, TextPad/TXT, and reporting specifications
Experience using Secure FTP and encryption
Development and management of project work plans through project completion
Ability to provide input regarding process improvements on an ongoing basis
Ability to work closely with I.T., Client Services, Accounting, Claims, and Executive Management personnel
Ability to prioritize assignments for timely and accurate completion of eligibility processes for new accounts
Ability to coordinate eligibility information flow between departments
Ability to work in a fast-paced, deadline-driven environment
General knowledge of manual and automated eligibility
Competent use of reporting tools
Technical understanding of systems
Working knowledge of company infrastructure

Benefits

Comp & perks

Medical/Rx
Dental
Vision
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts