Employee Benefits Operations Leader

Brown & Brown Insurance

. Lead, coach, and develop operational team members .

Posted 9/18/2026full-timeMinneapolis • Minnesota • United StatesSenior💰 $125,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits operations, compliance, and process improvement while fostering a collaborative team culture. Proven ability to lead teams, manage operational workflows, and support technology implementations for enhanced service delivery.

Highest-signal resume keywords

Employee Benefits OperationsLeadership ExperienceOperational ComplianceProcess Improvement InitiativesAgency Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational WorkflowsPerformance ManagementData IntegrityQuality ControlProcess DocumentationWorkload ManagementAnalytical SkillsProblem-Solving SkillsEmployee Benefits TechnologyChange Management

Soft Skills

Effective CommunicationCoachingTeam DevelopmentCollaborationOrganizational Skills

Tools & Technologies

BenefitPointSalesforceAMS PlatformsEmployee Benefits Technology Platforms

Certifications & Qualifications

Life LicenseAccident LicenseHealth LicenseCEBSGBA

Industry Keywords

InsuranceEmployee BenefitsOperational StandardsCompliance ReviewsAudits

About the role

Key responsibilities & impact

Lead, coach, and develop operational team members
Conduct performance discussions, provide feedback, and support career development
Assist with onboarding and training of new teammates
Foster a positive, collaborative, and high-performing team culture
Support workforce planning and identify talent development opportunities
Ensure adherence to operational workflows, procedures, and service standards
Monitor daily operations for quality, efficiency, and accuracy
Identify and help implement process improvements
Maintain operational documentation, procedures, and best practices
Support quality control activities, audits, and operational reviews
Assist with workload management and resource allocation
Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures
Escalate operational risks and issues to leadership
Support internal audits, compliance reviews, and corrective actions
Drive adoption and effective use of Employee Benefits technology platforms
Support data integrity and accuracy in operational systems
Assist with technology utilization and process adherence
Participate in system enhancements, implementations, and operational technology initiatives
Encourage reporting and analytics for informed decision-making
Maintain relationships with carrier and vendor partners and support issue resolution and service coordination
Partner with service, sales, compliance, and operational leadership teams to deliver operational outcomes

Requirements

What you’ll need

Life, Accident & Health License or ability to obtain and maintain licensure
Bachelor's degree preferred or equivalent professional experience
3+ years of employee benefits, insurance, operations, or business process experience
Prior experience leading teams, projects, or operational initiatives
Strong understanding of employee benefits operations, workflows, and service delivery processes
Experience with operational controls, compliance requirements, and process improvement initiatives
Working knowledge of agency management systems and employee benefits technology platforms
Strong analytical, organizational, and problem-solving skills
Effective communication and leadership skills
Preferred: Leadership experience within an employee benefits brokerage, consulting firm, or insurance carrier
Preferred: Experience with BenefitPoint, Salesforce, AMS platforms, or similar agency management systems
Preferred: CEBS, GBA, or other industry designation
Preferred: Experience supporting technology implementations and change management initiatives