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Front End Adjuster
Brown & Brown Insurance. Evaluate claims from start to finish using exceptional customer service qualities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims evaluation and customer service, with strong communication skills and the ability to manage high call volumes effectively. Proficient in Microsoft Office Suite and capable of maintaining confidentiality while working independently or collaboratively.
Highest-signal resume keywords
Claims Handling ExperienceCustomer Service SkillsCritical ThinkingBilingual CommunicationMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationEligibility VerificationCall Center ExperienceBasic Mechanical KnowledgeProblem-Solving
Soft Skills
Exceptional Customer ServiceWritten CommunicationVerbal CommunicationTeam CollaborationIndependence
Tools & Technologies
Microsoft Office SuiteWeb Applications
Industry Keywords
Automotive SystemsService Advisor ExperienceConfidentiality
About the role
Key responsibilities & impact- Evaluate claims from start to finish using exceptional customer service qualities
- Handle claims from initial contact through conclusion
- Thoroughly investigate claims and verify eligibility
- Maintain positive customer relationships
- Manage a high call volume
- Work independently and in a team atmosphere
- Apply critical thinking and problem-solving skills
Requirements
What you’ll need- Minimum 1-2 years of call/contact center experience
- Excellent written and verbal communication skills
- Proficient with Microsoft Office Suite and industry standard web applications
- Ability to maintain a high level of confidentiality
- Preferred: Minimum of 3-5 years claim handling experience
- Bilingual is a plus, not required
- Service Advisor or Service Drive experience a plus
- Basic mechanical knowledge of automotive systems
Benefits
Comp & perks- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Paid Time Off
- Generous benefits package: health, dental, vision, 401(k), etc.
- Employee Stock Purchase Plan
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more