Front End Adjuster

Brown & Brown Insurance

. Investigate coverage, liability, and damages .

Posted 9/19/2026full-timeDallas • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims handling, including investigation, negotiation, and settlement authority, while maintaining strong customer relationships and effective communication. Proficient in managing high call volumes and applying critical thinking to problem-solving in a team-oriented environment.

Highest-signal resume keywords

Claims Handling ExperienceNegotiation SkillsCustomer ServiceMicrosoft Office Suite ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationSettlement AuthorityEligibility VerificationAutomotive Systems Knowledge

Soft Skills

Excellent Communication SkillsCritical ThinkingProblem-Solving

Tools & Technologies

Microsoft Office SuiteWeb Applications

Industry Keywords

Call Center ExperienceCustomer RelationshipsHigh Call Volume ManagementService Advisor Experience

About the role

Key responsibilities & impact

Investigate coverage, liability, and damages
Negotiate with claimants, attorneys, and other insurance carriers throughout the life of the claim
Exercise authority for settlement
Handle claims from initial contact through conclusion
Thoroughly investigate claims and verify eligibility
Maintain positive customer relationships
Manage a high call volume and provide customer service
Work independently and in a team atmosphere
Apply critical thinking and problem-solving skills

Requirements

What you’ll need

Minimum 1-2 years of call/contact center experience
Excellent written and verbal communication skills
Proficient with Microsoft Office Suite and industry standard web applications
Ability to maintain a high level of confidentiality
Minimum of 3-5 years claim handling experience (preferred)
Bilingual is a plus, not required (preferred)
Service Advisor or Service Drive experience a plus (preferred)
Basic mechanical knowledge of automotive systems (preferred)

Benefits

Comp & perks

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts
Additional benefits may apply; enrollment waiting periods or eligibility criteria may apply to certain benefits