Member Account Specialist

Brown & Brown Insurance

. Administer MSA and MCA custodial accounts in accordance with account requirements and contractual terms .

Posted 11/9/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering custodial accounts, processing medical bills, and ensuring compliance with contractual and regulatory requirements. Strong ability to provide customer service and maintain accurate records while handling confidential information.

Highest-signal resume keywords

Custodial Account AdministrationMedical Billing ProcessingCustomer Service SkillsAttention to DetailMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyClaims AdministrationWorkers’ Compensation KnowledgePharmacy Request EvaluationAccount Monitoring

Soft Skills

Professional CommunicationCollaborationCustomer Assistance

Certifications & Qualifications

Workers’ Compensation Adjuster License

Industry Keywords

HealthcareConfidential Information ManagementRegulatory ComplianceBilling InvoicingContractual Compliance

About the role

Key responsibilities & impact

Administer MSA and MCA custodial accounts in accordance with account requirements and contractual terms
Review and process medical bills and other eligible expenses for payment from custodial accounts
Review incoming custodial funds for accuracy and contractual compliance and direct funds to appropriate accounts
Support fee invoicing and processing of payments received
Review new referrals and accurately enter account and service information
Evaluate and authorize pharmacy requests based on account and contractual requirements
Monitor accounts for low balances, temporary depletion, reserve transfers, and other funding needs
Prepare and maintain correspondence with members, beneficiaries, medical providers, and governmental agencies
Respond to communications regarding professionally administered accounts, including inquiries from CMS
Process required documentation for closed or terminated accounts, including handling remaining funds
Maintain compliance with governmental regulations, reporting requirements, and company procedures
Provide customer service to members and medical providers by phone and email
Protect confidential and sensitive information
Collaborate with team members and communicate with internal and external partners
Perform other duties as assigned

Requirements

What you’ll need

Schedule hours: 8 AM–5 PM Pacific
High school diploma or equivalent
3–5 years of relevant experience in workers’ compensation, healthcare, medical billing, claims administration, or a related field
Strong customer service and professional communication skills, including experience assisting customers by phone and email
Working knowledge of human anatomy and medical terminology
Proficiency with Microsoft Office Suite
Strong attention to detail and ability to work accurately with confidential and sensitive information
Preferred: Bachelor’s degree or equivalent combination of education and relevant work experience
Preferred: Workers’ compensation adjuster license

Benefits

Comp & perks

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts