MS Call Center Associate

Brown & Brown Insurance

. Handle incoming phone calls and administer and resolve customer inquiries .

Posted 10/1/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and providing timely resolutions while maintaining compliance with state regulations. Proficient in using MS Office and capable of training and supporting team members to enhance overall service quality.

Highest-signal resume keywords

Customer ServiceProblem SolvingMS Office ProficiencyQuality Scores of 95% or HigherExceptional Telephone Demeanor

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem SolvingAnalytical SkillsMulti-taskingCompliance with State Regulations

Soft Skills

Excellent Organization SkillsTeam CollaborationConfidentiality Maintenance

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

First-call ResolutionCustomer InquiriesTelephone CommunicationTraining and GuidanceRepetitive Motion

About the role

Key responsibilities & impact

Handle incoming phone calls and administer and resolve customer inquiries
Provide timely and professional responses to incoming telephone queries
Use company policies to solve customer concerns and direct calls to the managerial team when necessary
Provide first-call resolution
Handle questions and complaints in compliance with applicable state regulations
Provide customer service to insureds, agents, and internal and external customers
Provide continuous training and backup support to teammates
Provide training and guidance to organizational staff as required
Serve as an initial point of contact requiring quick and accurate decisions

Requirements

What you’ll need

High school diploma/GED
Proficient with MS Office
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Quality Scores of 95% or higher
Excellent organization skills with the ability to work as a team and independently
Ability to multi-task between various software programs
Problem solving and problem resolution skills
Solid analytical skills
Must not require employer sponsorship; Proctor Loan Protector does not sponsor any type of work visas or STEM programs
Ability to perform repetitive motion and use a keyboard, mouse, and telephone 7–8 hours per day
Speech and hearing sufficient for in-person and telephone communication 7–8 hours per day
Vision sufficient for use of a computer monitor
Ability to sit at a desk 7–8 hours per day

Benefits

Comp & perks

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts
Career growth opportunities
Fun work environment
Great benefits, pay and culture