Personal Lines Client Account Manager

Brown & Brown Insurance

. Write all new business policies .

Posted 9/18/2026full-timeGrand Rapids • Michigan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in writing and servicing business policies while maintaining strong client relationships and ensuring compliance with quality control standards. Proficient in managing documentation and effectively communicating with policyholders and carriers.

Highest-signal resume keywords

Property & Casualty LicenseMS Office Suite ProficiencyAgency Management Systems KnowledgeQuality Control ComplianceWritten And Oral Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy WritingPolicy ServicingAccount RetentionCross-SellingDocumentation ControlQuote AccuracyClient Relationship ManagementCompetitive AnalysisProblem-SolvingQuality Control

Soft Skills

Interpersonal SkillsPlanning And Organizing SkillsAdaptabilityExceptional Telephone Demeanor

Certifications & Qualifications

Property & Casualty LicenseInsurance Designation (CPRIA, CISR, CIC, ARM)

Industry Keywords

InsuranceClient ServiceRenewal PoliciesBusiness PoliciesCoverage Needs

About the role

Key responsibilities & impact

Write all new business policies
Maintain and service all renewal policies
Assist insureds with service needs, including questions, changes, and cancellations
Identify competitive carriers for remarketing existing business and account retention
Account round existing clients and cross-sell other departments within the organization
Ensure quotes are accurate and complete before proposal
Develop and maintain client relationships to identify changing coverage needs
Seek new business referrals from current clients, friends, family, and teammates
Manage documentation control across scanned, paper, electronic, and verbal records
Apply Quality Control Compliance standards for the department
Analyze and answer policyholder and carrier requests by telephone, email, or in person

Requirements

What you’ll need

High School diploma or GED
Proficient with MS Office Suite
Knowledge of agency management systems
Exceptional telephone demeanor and strong written and oral communication skills
Ability to maintain a high level of confidentiality
Property & Casualty License or ability to obtain within 6 months
1-2 years of experience in a similar position
Associate or bachelor’s degree in a business or financial-related discipline preferred
Insurance Designation (i.e. CPRIA, CISR, CIC, ARM) preferred
Planning and organizing skills
Interpersonal skills
Written and oral communication skills
Problem-solving skills
Quality-control skills
Adaptability

Benefits

Comp & perks

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts
Commitment to personal and professional growth and development