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Senior M365 Engineer
Brown & Brown Insurance. Administer and configure Microsoft 365 and Entra ID services, including Exchange, SharePoint, OneDrive, MFA, SSO, and related collaboration technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and configuring Microsoft 365 services, including Exchange and Teams, while delivering high-quality customer-focused solutions. Proficient in troubleshooting, operational documentation, and collaborating with cross-functional teams to enhance cloud operations.
Highest-signal resume keywords
Microsoft 365 AdministrationExchange Online ExpertiseTroubleshooting and Problem-SolvingServiceNow Incident ManagementMicrosoft Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 Cloud EngineeringExchange AdministrationTeams AdministrationAI Productivity ToolsOperational DocumentationCloud Operations MetricsSecurity Compliance AssessmentCritical Updates ApplicationInfrastructure IntegrationCybersecurity Investigation Support
Soft Skills
Customer-Focused ResultsCollaborationCommitment to Quality Service
Tools & Technologies
Microsoft 365Entra IDServiceNowMicrosoft CopilotClaude
Certifications & Qualifications
Microsoft Certifications
Industry Keywords
Cloud EngineeringIncident ManagementOperational EvidenceAudit ActivitiesTechnical Needs Assessment
Tech Stack
Tools & technologiesCloudCyber SecurityServiceNow
About the role
Key responsibilities & impact- Administer and configure Microsoft 365 and Entra ID services, including Exchange, SharePoint, OneDrive, MFA, SSO, and related collaboration technologies
- Resolve Level III incidents and service requests through ServiceNow
- Provide subject matter expertise for Exchange Online administration, support, and troubleshooting
- Assess technical needs, document requirements, and support the design of Microsoft 365 solutions
- Support the evaluation, administration, and responsible adoption of AI productivity tools, including Microsoft Copilot and Claude
- Prepare and deliver monthly cloud operations metrics
- Evaluate, test, and apply critical updates regularly
- Integrate new solutions into the existing infrastructure and support deployments
- Assess technologies, tools, and services and recommend improvements based on security, compliance, financial, and operational considerations
- Develop troubleshooting guidance and operational documentation for support teams
- Support audit activities by providing operational evidence and documentation
- Assist with cybersecurity investigations as required
- Collaborate with infrastructure teams, profit centers, the Service Desk, and Level 2 Microsoft 365 support staff augmentation
- Work under the direction of senior leadership and report to the M365 Cloud Services Manager
Requirements
What you’ll need- Five or more years of Microsoft 365 cloud engineering experience, including subject matter expertise in Microsoft 365 messaging and Teams
- Commitment to delivering high-quality service and customer-focused results
- Excellent troubleshooting and problem-solving abilities
- Ability to travel occasionally, up to 10%
- Preferred: Bachelor's or master's degree in information systems, computer science, business administration, or related field
- Preferred: Microsoft certifications
Benefits
Comp & perks- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts