Service Representative, Brokerage Placement – Commercial Lines

Brown & Brown Insurance

. Perform policy service activities primarily by phone and electronically .

Posted 9/21/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in policy service activities, risk evaluation, and underwriting analysis while maintaining strong relationships with agents and partners. Proficient in managing policy status requests and ensuring compliance with state regulations and surplus lines requirements.

Highest-signal resume keywords

P&C LicenseSurplus Lines LicenseRisk Classification EvaluationUnderwriting Guidelines CompliancePolicy Service Activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Status RequestsCertificates Of InsuranceRenewal Follow-UpRisk EvaluationEndorsement DecisionsResearching InformationData CaptureProcess DesignTimelines ManagementService Level Agreements

Soft Skills

Effective CommunicationRelationship ManagementPrioritization

Certifications & Qualifications

P&C LicenseSurplus Lines LicenseL&H License

Industry Keywords

InsuranceUnderwritingRisk ClassificationState RegulationsSurplus Lines Requirements

About the role

Key responsibilities & impact

Perform policy service activities primarily by phone and electronically
Handle policy status requests, certificates of insurance, renewal follow-up requests, and related tasks
Assist underwriters with agency support activities and complete transactions in a first-time-final mode
Accept, modify, or decline lower-complexity business according to policies, practices, and standards
Determine accurate risk classifications and match price and product to customers
Make endorsement decisions and determine applicable markets and qualifying risks
Research information from multiple sources to support underwriting analysis
Review individual risks for acceptability based on carrier guidelines, state regulations, and surplus lines requirements
Consult with agents and internal and external partners regarding customer service activities
Recommend opportunities for internal process design and operation
Plan assignments to meet timelines and service level agreements
Provide agency service, route calls and higher-level issues, and assist brokerage specialists
Maintain customer, peer, and team relationships through quality service
Contribute to profitable book growth, policies in force, and premium

Requirements

What you’ll need

P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days
Undergraduate studies in business administration or related field of study; degree preferred
One year of related insurance experience preferred
Will consider undergraduate degree in lieu of experience
Ability to perform policy service activities by phone and electronically within established time and service standards
Ability to handle policy status requests, certificates of insurance, renewal follow-up requests, and related tasks
Ability to evaluate risks using multiple carriers' underwriting guidelines, state regulations, and surplus lines requirements
Ability to determine risk classifications, applicable markets, qualifying risks, and endorsement acceptability
Ability to research information from multiple sources and capture verbal or electronic data
Ability to prioritize work and meet timelines and service level agreements
Ability to communicate effectively with agencies and internal and external partners

Benefits

Comp & perks

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts