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Service Representative, Brokerage Placement – Commercial Lines
Brown & Brown Insurance. Perform policy service activities primarily by phone and electronically within established time and service standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in policy service activities, underwriting analysis, and risk classification while maintaining strong customer relationships and achieving team goals. Proficient in managing policy transactions and adhering to regulatory guidelines.
Highest-signal resume keywords
P&C LicenseSurplus Lines LicenseUnderwriting AnalysisRisk ClassificationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy Service ActivitiesRisk AssessmentTransaction ManagementInsurance PricingProcess Design
Soft Skills
CommunicationRelationship BuildingTeam CollaborationProblem Solving
Certifications & Qualifications
P&C LicenseSurplus Lines LicenseL&H License
Industry Keywords
Underwriting GuidelinesInsurance ExperienceState RegulationsSurplus Lines RequirementsBusiness Administration
About the role
Key responsibilities & impact- Perform policy service activities primarily by phone and electronically within established time and service standards
- Handle policy status requests, certificates of insurance, renewal follow-up requests, and related tasks
- Assist underwriters with agency support activities and complete transactions in a first time-final mode
- Accept, modify, or decline lower-complexity business according to policies, practices, and standards
- Classify risks accurately and make pricing, product, endorsement, market, and qualifying-risk decisions
- Research information from multiple sources to support underwriting analysis
- Review individual risks for acceptability based on carriers' underwriting guidelines, state regulations, and surplus lines requirements
- Consult with agents and internal/external partners regarding customer service activities
- Recommend opportunities for internal process design and operation
- Plan assignments to meet agreed timelines and service level agreements
- Provide service to agencies and establish rapport with customers
- Route calls and higher-level issues to appropriate individuals
- Maintain relationships through quality customer service
- Achieve team goals by developing a profitable book of business and growing policies in force and premium
Requirements
What you’ll need- P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days
- Undergraduate studies in business administration or related field of study; degree (preferred)
- One year of related insurance experience (preferred)
- Will consider undergraduate degree in lieu of experience
Benefits
Comp & perks- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts