Brand Service Specialist

Brunswick Corporation

. Provides advanced technical and service support to dealers, consumers, and internal partners across Brunswick Boat Group's multi-brand portfolio .

Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $49,900 - $69,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical support and service expertise in warranty management and dealer relations, with strong analytical skills to identify product improvement opportunities. Proficient in Salesforce CRM and capable of training and cross-training in a multi-brand environment.

Highest-signal resume keywords

Warranty ManagementTechnical SupportSalesforce CRMAnalytical SkillsBoating Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical BackgroundWarranty PoliciesComplex Issue ResolutionParts Inquiry ProcessingProduct Reliability AnalysisTraining DevelopmentSchematic ReadingDecision-MakingEfficiency Improvement

Soft Skills

Excellent CommunicationEmpathyOrganizational SkillsInterpersonal SkillsJudgment and Discretion

Tools & Technologies

Salesforce.comOBMSCompass

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Warranty ComplianceDealer SupportService CampaignsFiberglass BoatsCustomer Service Focus

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provides advanced technical and service support to dealers, consumers, and internal partners across Brunswick Boat Group's multi-brand portfolio
Interprets and applies warranty policies, procedures, and service standards
Serves as the highest level of technical escalation for complex service, warranty, and product-related issues
Acts as a dealer and customer advocate
Acts as the technical product knowledge expert for assigned products and systems
Processes dealer warranty and parts inquiries
Leads and participates in strategic dealer service support initiatives
Documents interactions and decision-making rationale in Salesforce CRM
Cross-trains and provides oversight for multiple brand areas
Manages and oversees warranty and pre-authorization claims
Analyzes trends and identifies product improvement and quality opportunities
Adjusts labor rates, flat rates, warranty repairs, and goodwill gestures based on case circumstances
Manages warranty compliance for service campaigns and recalls
Manages supplier warranty reviews and dealer inquiries
Analyzes warranty issues and presents findings to brand-level quality teams
Identifies product reliability trends and applies proactive solutions cross-functionally
Approves pre-authorization and payment of warranty claims
Manages escalated dealer and customer inquiries related to parts, warranty, service, and repair
Fulfills parts orders within designated scope
Designs and implements dealer and internal training support
Develops and recommends efficiency improvements in P&A, Warranty, and Technical Support
Partners with management on new product development for new and refreshed boats
Reports and recommends process improvements to Engineering, Quality, and Sourcing teams
Completes training to maintain and improve product knowledge and skills

Requirements

What you’ll need

High School Diploma or GED
Strong technical background
Ability to quickly learn and navigate through software and online programs
Ability to independently assess and resolve complex issues using sound judgment and discretion
Excellent communication skills, empathy, rigorous, organized and structured
Verbal and written interpersonal skills with a customer service focus
Strong analytical and decision-making skills
Boating experience and knowledge of fiberglass boats
Familiarity with OBMS and Compass environment preferred
Familiarity with Salesforce.com environment preferred
Familiarity with reading production prints and schematics
Available to travel occasionally

Benefits

Comp & perks

Short-term incentive program
Medical insurance
Dental insurance
Vision insurance
Paid vacation
401(k) with up to 4% company match
Health Savings Account with company contribution
Wellbeing program
Product purchase discounts
Competitive 401(k) plan with company match
Paid time off
Robust Wellness Program