Brunswick Corporation

IT Support

• Develop and execute annual AMER technical service strategies
• Drive customer satisfaction, operational efficiency, and continuous improvement
• Identify and resolve customer service issues through successful closure
• Use analytics and customer feedback to improve service delivery
• Serve on the AMER Service Leadership Team and influence service strategy and customer experience initiatives
• Collaborate with leaders across functions to identify opportunities and resolve challenges
• Monitor technical support, automation, and artificial intelligence trends and apply relevant innovations
• Oversee AMER technical service team performance
• Lead and guide resolution of complex technical escalations
• Maintain daily, weekly, and monthly service-metric reporting
• Partner with Quality, Product Management, and internal teams on product enhancements and service innovation
• Mentor and develop direct reports and foster customer-centric service excellence

Senior Manager, Technical Customer Support

Director

• Drive regional growth through dealer acquisition, development, and retention
• Deliver a high-touch, field-based partnership experience
• Own revenue, margin, and market-share objectives
• Lead and coach Business Development Managers in-market
• Manage the day-to-day activities of assigned Business Development Managers
• Develop and implement strategies to achieve Mercury growth objectives
• Execute plans in the field alongside Business Development Managers and dealer partners
• Maintain an active field presence with dealers and OEM partners
• Oversee onboarding and hands-on training of Business Development Managers
• Assess Business Development Manager performance and create coaching and development plans
• Partner with the Mercury OEM team on dealer conquest and growth responsibilities
• Collaborate with sales leadership to evaluate market needs and trends
• Report to leadership on competitive products, programs, and market dynamics
• Resolve sales conflicts between Mercury, dealers, and OEMs
• Develop and maintain relationships with key dealers through in-person interaction and follow-up
• Establish communication with local OEM boat representatives
• Assess and resolve regional issues and report unresolved matters to upper management
• Partner with category management on current products and new product introductions
• Represent Mercury at national and regional shows, promote products, and generate sales opportunities
• Recruit, develop, and retain top talent
• Build a high-performing field sales team
• Serve as a cross-functional bridge across sales, service, and marketing
• Support program execution and resolve customer issues across the dealer network

Regional Business Director

Copywriter

• Define the voice of the Mercury Marine brand
• Create conceptual creative concepts and campaign ideas
• Develop copy for boating, fishing, and water sports enthusiasts across digital and print channels
• Collaborate with design, web, video, production, brand, and project management teams
• Translate business objectives into conceptual ideas tied to customer needs and KPIs
• Create and present pitch decks to creative and internal stakeholders
• Write captivating headlines based on insights and data points
• Develop scripts, storyboards, voice-over, and casting materials
• Mentor junior writers and review their work for quality
• Review creative proofs for spelling, grammar, and adherence to in-house style guides
• Contribute creatively and strategically to the evolution of the Mercury brand and business

Senior Copywriter

Supply Chain

• Support the Supply Chain and Purchasing teams through ERP integration activities, data cleansing and validation initiatives, purchasing process support, and continuous improvement projects
• Assist with ERP implementation and integration activities, including data validation and system testing
• Support user acceptance testing (UAT) and document findings
• Verify item master data, supplier records, and purchasing data
• Assist with migration of supply chain and purchasing data between systems
• Identify and resolve ERP data discrepancies
• Maintain documentation related to ERP processes, workflows, and system changes
• Review and cleanse item master records
• Validate supplier and vendor information
• Audit ERP data for accuracy, completeness, and consistency
• Assist with standardizing naming conventions, units of measure, lead times, and purchasing attributes
• Analyze data integrity issues and recommend corrective actions
• Create reports and dashboards to monitor data quality metrics
• Assist buyers with purchase order processing and maintenance
• Monitor purchase order acknowledgments and supplier confirmations
• Support supplier communication regarding delivery schedules and order status
• Participate in supply chain process improvement initiatives
• Document current-state and future-state processes
• Assist with workflow optimization and standard work development
• Support cross-functional procurement, planning, and supply chain operations projects
• Collaborate with Purchasing, Planning, Operations, Engineering, and Supply Chain teams

Supply Chain Intern

• Support Supply Chain and Purchasing teams through ERP integration activities, data cleansing and validation initiatives, purchasing process support, and continuous improvement projects
• Assist with ERP implementation and integration, data validation, system testing, and user acceptance testing
• Verify item master data, supplier records, and purchasing data
• Assist with migration of supply chain and purchasing data between systems
• Identify and resolve ERP data discrepancies
• Maintain documentation for ERP processes, workflows, and system changes
• Review and cleanse item master records and validate supplier and vendor information
• Audit ERP data and assist with standardizing naming conventions, units of measure, lead times, and purchasing attributes
• Analyze data integrity issues and recommend corrective actions
• Create reports and dashboards to monitor data quality metrics
• Assist buyers with purchase order processing and maintenance
• Monitor purchase order acknowledgments and supplier confirmations
• Support supplier communication regarding delivery schedules and order status
• Participate in supply chain process improvement initiatives
• Document current-state and future-state processes
• Assist with workflow optimization and standard work development
• Support cross-functional procurement, planning, and supply chain projects