Call Center Manager

Brunswick Corporation

. Lead, coach, and develop a team of customer service representatives .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $73,600 - $106,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer service teams, focusing on performance improvement through coaching and quality assurance. Proficient in utilizing data analytics and workforce management tools to enhance operational efficiency and member experience.

Highest-signal resume keywords

Customer Service ManagementTeam LeadershipPerformance Metrics AnalysisWorkforce ManagementSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceContact Center OperationsQuality Assurance ProgramsPerformance ImprovementData AnalyticsKPI MonitoringOnboarding and TrainingProcess ImprovementMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Strong CommunicationOrganizational SkillsProblem-Solving SkillsCollaborationAccountability

Tools & Technologies

CRM SystemsSalesforceRingCentralWorkforce Management Tools

Industry Keywords

Customer-Centric ServiceMember SupportContact Center TechnologiesOperational Performance

About the role

Key responsibilities & impact

Lead, coach, and develop a team of customer service representatives
Foster accountability, collaboration, and customer-centric service
Manage daily contact center operations, staffing, and service levels
Monitor KPIs and use data to drive performance improvements
Oversee onboarding, training, and ongoing development programs
Ensure team readiness for new processes, systems, and business initiatives
Manage quality assurance programs and coaching efforts
Resolve escalated customer concerns and identify process improvement opportunities
Partner with cross-functional teams to improve the overall member experience
Prepare and communicate operational performance results and recommendations

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
5+ years of customer service, contact center, or member support experience
3+ years of leadership experience managing customer-facing teams
Demonstrated success coaching employees and improving team performance
Strong communication, organizational, and problem-solving skills
Ability to manage multiple priorities in a dynamic environment
Experience with workforce management, CRM, and contact center technologies
Knowledge of quality assurance programs, performance metrics, and analytics
Experience with Salesforce, RingCentral, or similar platforms
Advanced Microsoft Office skills, particularly Excel and PowerPoint
Ability to work Monday through Friday, 8:00 AM–5:00 PM Eastern Time, with occasional holiday coverage

Benefits

Comp & perks

Annual discretionary bonus eligibility
Medical insurance
Dental insurance
Vision insurance
Paid vacation
401(k) with up to 4% company match
Health Savings Account with company contribution
Well-being program
Product purchase discounts
Discounted membership rates
Growth and development opportunities
Fully remote work