Dock Experience Manager

Brunswick Corporation

. Serve as the primary leader at the location level for member and employee experiences, fleet condition, and performance expectations .

Posted 10/5/2026full-timeGoodland • Florida • United StatesSeniorLead💰 $47,000 - $65,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing dock staff and ensuring operational efficiency while maintaining high member satisfaction and safety standards. Proficient in logistics management, employee performance evaluation, and adherence to policies and procedures.

Highest-signal resume keywords

Leadership SkillsLogistics ManagementEmployee Performance ManagementFleetio ProficiencyOperational Budget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementEmployee TrainingInventory ManagementDock OperationsMicrosoft Office Suite ProficiencyMinor Boat MaintenanceAnalytical SkillsDecision-Making SkillsProblem-Solving SkillsSafety Compliance

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsOrganizational SkillsAttention to DetailDiplomacy Skills

Tools & Technologies

FleetioQualtricsMaintenance Operations Center

Certifications & Qualifications

Boating Safety ID CardVessel Livery Operator’s Certification

Industry Keywords

Dock OperationsMember SatisfactionFleet StandardsSafety SOPsMarina Management

About the role

Key responsibilities & impact

Serve as the primary leader at the location level for member and employee experiences, fleet condition, and performance expectations
Run daily logistics of area locations and perform dock staff duties
Hire, train, and supervise dock-level personnel
Ensure certifications, training, best practices, SOPs, policies, and procedures are followed
Develop monthly dock staff schedules, review and approve payroll, and maintain a regular dock-day cadence
Travel to district locations to support employees, monitor efficiencies, and maintain fleet standards
Manage employee performance, accountability, engagement, and annual evaluations
Maintain inventory and supply levels
Correspond with members regarding complaints, fuel disputes, vessel damages, and dock charges
Investigate member misconduct and complete incident reports
Drive member satisfaction and retention; review Qualtrics feedback and take action
Maintain fleet readiness and brand standards using Fleetio
Ensure Fleetio completion of inspections, incidents, work orders, inventory, and parts or supply orders
Create and execute weekly vessel cleaning and maintenance schedules
Submit work orders to the Maintenance Operations Center
Maintain location KPIs, including reservation reports, usage reports, and timesheets
Manage operating budgets and control costs
Maintain fuel logs and ensure vessels are fueled regularly
Build positive relationships with local marina managers and harbor masters
Learn local waterways and boating destinations and follow safety policies
Provide process-improvement input to the manager
Enforce appearance and uniform guidelines
Own safety performance and operate within safety SOPs
Lead dock staff all-hands meetings
Perform other duties as assigned

Requirements

What you’ll need

Pass a background check and drug screen
High school diploma or equivalent
Associate’s or Vocational degree
Must be at least 21 years of age
Valid driver’s license
Ability to maintain a calm, positive attitude during periods of high activity
Strong verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Managerial and diplomacy skills
Organizational skills and attention to detail
Analytical, decision-making, and problem-solving skills
Proficient in Microsoft Office Suite or related software
Bachelor’s degree preferred
1-3 years of related operations experience preferred
Boating safety ID card preferred
Vessel livery operator’s certification preferred
Experience in and around boats desirable
Ability to perform minor boat maintenance
Prior management experience
Prolonged periods sitting at a desk and working on a computer
Prolonged periods standing/walking
Prolonged periods driving to dock locations
Ability to work outdoors in all weather conditions
Must be able to lift up to 30 pounds at time
Must be able to board and un-board boats
Must be able to pull, lift, carry, squat, twist, kneel, and reach
Vision adequate to read / manipulate handheld devices

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
Paid vacation
401(k) with up to 4% company match
Health Savings Account with company contribution
Wellbeing program
Product purchase discounts
Competitive 401(k) plan with company match
Paid time off
Robust Wellness Program