Senior Manager, Technical Customer Support

Brunswick Corporation

. Develop and execute annual AMER technical service strategies .

Posted 9/30/2026full-timeUnited StatesSenior💰 $103,200 - $144,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing technical service strategies while driving customer satisfaction and operational efficiency. Proven ability to lead high-performing teams, utilize analytics for service improvement, and collaborate cross-functionally to enhance service delivery.

Highest-signal resume keywords

Technical Customer Support ExperienceLeadership in Fast-Paced EnvironmentsService Data and KPI UtilizationLean Six Sigma MethodologiesCRM Platform Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryTroubleshooting Complex SystemsPerformance Metric ReportingContinuous ImprovementCustomer Feedback Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsMentoring and Development

Tools & Technologies

Microsoft Office SuiteSalesforce CRM

Certifications & Qualifications

ABYC CertificationNMEA Certification

Industry Keywords

Marine ElectronicsTechnical Service StrategiesCustomer-Centric Service ExcellenceAutomation TrendsIntegrated Systems

About the role

Key responsibilities & impact

Develop and execute annual AMER technical service strategies
Drive customer satisfaction, operational efficiency, and continuous improvement
Identify and resolve customer service issues through successful closure
Use analytics and customer feedback to improve service delivery
Serve on the AMER Service Leadership Team and influence service strategy and customer experience initiatives
Collaborate with leaders across functions to identify opportunities and resolve challenges
Monitor technical support, automation, and artificial intelligence trends and apply relevant innovations
Oversee AMER technical service team performance
Lead and guide resolution of complex technical escalations
Maintain daily, weekly, and monthly service-metric reporting
Partner with Quality, Product Management, and internal teams on product enhancements and service innovation
Mentor and develop direct reports and foster customer-centric service excellence

Requirements

What you’ll need

Bachelor’s degree in Engineering, Business, or a related technical field
5+ years of experience in technical customer support or service delivery
At least 3 years in a leadership or management role
Proven ability to lead and develop high-performing teams in a fast-paced, customer-focused environment
Strong interpersonal and communication skills
Experience collaborating cross-functionally with Service, Sales, Product Management, and Quality teams
Experience using service data and KPIs to drive performance improvements
Familiarity with Lean Six Sigma or other continuous improvement methodologies
Hands-on experience troubleshooting complex systems, including components, integrated systems, and connectivity solutions
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
Proficiency with CRM platforms, preferably Salesforce
Knowledge of marine electronics or related industries
Ability to work in a matrixed or global organization and manage multiple priorities
Up to 10% travel to Navico locations, customer and industry events
Master’s degree a plus
ABYC/NMEA certification and marine product experience highly desirable

Benefits

Comp & perks

Annual discretionary bonus eligibility
Medical insurance
Dental insurance
Vision insurance
Paid vacation
401k with up to 4% match
Health Savings Account with company contribution
Well-being program
Product purchase discounts
Growth opportunities within and across Brunswick brands
Accommodation support during the application or interview process