Customer Experience Representative

BRUNT Workwear

. Serve as a brand ambassador for BRUNT and create exceptional customer experiences.

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service by creating exceptional experiences and effectively managing customer interactions across multiple channels. Possesses strong communication and organizational skills to analyze feedback and drive improvements aligned with company values.

Highest-signal resume keywords

Customer Service ExperienceCSAT Goals AchievementWritten And Verbal Communication SkillsTechnical Proficiency In Managing PlatformsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Experience ManagementFeedback AnalysisProduct KnowledgeIssue ResolutionPerformance Metrics Management

Soft Skills

CollaborationPositive AttitudeOwnershipMultitaskingProfessionalism

Industry Keywords

Retail EnvironmentCall-Center CommunicationCustomer Feedback TrendsDepartment SLAsCompany Policies And Procedures

About the role

Key responsibilities & impact

Serve as a brand ambassador for BRUNT and create exceptional customer experiences.
Engage with customers across all channels while managing a designated ticket volume.
Meet or exceed departmental performance metrics, including CSAT goals, response time expectations, and efficiency standards.
Develop and maintain expert-level knowledge of BRUNT's product portfolio and guide customers toward suitable products.
Analyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership team.
Build understanding of company policies, procedures, and workflows while making customer-focused decisions aligned with BRUNT's values.

Requirements

What you’ll need

Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication
Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs
Experience navigating and resolving customer issues with composure and professionalism
Strong written and verbal communication skills
Technical proficiency managing multiple platforms while working with customers
Excellent organizational skills with the ability to multitask and prioritize
Highly collaborative
Positive attitude and ability to take ownership of tasks
Must currently reside in one of the eligible states: Colorado, Florida, Georgia, Maine, Maryland, Massachusetts, Minnesota, Missouri, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Washington, or Wisconsin
Flexibility to support business needs during the Black Friday and holiday season, including planned coverage on the Saturday following Thanksgiving

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance options.
401(k) plan with Company Match.
15 days of PTO, plus 11 paid holidays and sick leave.
Performance-based bonus eligibility and Equity if applicable.