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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and account management, with a strong focus on strategic problem-solving and relationship building. Capable of managing multiple accounts while ensuring high client satisfaction and effective collaboration with internal teams.
Highest-signal resume keywords
Client Success ExperienceAccount ManagementStrategic ThinkingProblem-Solving SkillsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationProactive MindsetHigh AccountabilityInitiativeRelationship Building
Industry Keywords
Client EngagementAccount GrowthCross-Functional CollaborationOutsourced Staffing ServicesClient Satisfaction
About the role
Key responsibilities & impact- Build and nurture long-term relationships with clients using BruntWork's outsourced staffing services
- Develop a deep understanding of each client's business goals, challenges, and growth plans
- Proactively anticipate issues, address concerns, and recommend strategic solutions before they escalate
- Drive client satisfaction, retention, and account growth through structured engagement and problem-solving
- Identify opportunities to expand services within existing accounts
- Collaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and met
- Partner with the Staff Services Team to ensure the ongoing performance, engagement, and satisfaction of outsourced staff
- Act as the primary escalation point for complex client issues, ensuring timely and effective resolution
Requirements
What you’ll need- Proven experience in client success, account management, or a similar client-facing role
- Strong strategic thinking and problem-solving skills with a proactive, solutions-focused mindset
- Ability to manage multiple client accounts while maintaining high-quality relationships
- Excellent communication and stakeholder management skills
- Experience working cross-functionally with internal teams
- High level of ownership, accountability, and initiative
- Own computer and reliable internet connection
- Flexibility to work Monday to Friday on one of the specified shifts, based on business needs, all Manila Time
- Responsible for handling taxes and benefits independently
Benefits
Comp & perks- Permanent work-from-home setup
- Health Insurance after 90 days
- Immediate hiring