Client Success Executive

BSI

. Build and maintain strong, trusted relationships with existing clients .

Posted 9/21/2026full-timeMilton Keynes • United KingdomMid-LevelSenior💰 £31,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, with a focus on retention, upselling, and delivering exceptional service. Proficient in utilizing CRM systems like Salesforce to manage client interactions and achieve revenue targets.

Highest-signal resume keywords

Client Relationship ManagementSalesforce ProficiencyB2B Client EngagementFluent English CommunicationUpselling and Cross-Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsSalesforceMicrosoft OfficeSAPPipeline ManagementClient Retention StrategiesMarket IntelligenceOrganizational SkillsProblem-Solving SkillsFluency in Additional Language

Soft Skills

Relationship-BuildingCommunication SkillsNegotiation SkillsCustomer-Centric MindsetCollaboration

Industry Keywords

B2B EnvironmentClient SuccessAccount ManagementCustomer ServiceSales

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with existing clients
Proactively engage with clients to understand their needs and deliver exceptional service
Lead retention conversations with at-risk clients and present tailored solutions
Manage certification changes, including scope extensions and amendments
Identify and convert upselling and cross-selling opportunities across BSI's portfolio
Guide clients through change processes
Manage and maintain a pipeline of opportunities within Salesforce
Record client interactions, opportunities, and outcomes accurately
Collaborate with internal stakeholders to ensure timely delivery of client requirements
Provide client insights and market intelligence to support continuous improvement
Achieve personal revenue targets, client retention and churn goals, pipeline conversion, CRM accuracy, and SLA adherence

Requirements

What you’ll need

Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales
Strong relationship-building, communication, and negotiation skills
Customer-centric mindset with a passion for delivering outstanding client experiences
Commercial awareness and ability to identify growth opportunities within existing accounts
Experience working with CRM systems, preferably Salesforce
Excellent organizational and problem-solving skills
Fluent English communication skills
Fluency in one additional language—Turkish, Spanish, or Italian—is required
Prior experience working with SAP is desirable
Proficiency in Microsoft Office applications is desirable
Additional European language skills would be advantageous
Must be able to work without visa sponsorship
CV must be submitted in English

Benefits

Comp & perks

Hybrid working model (3 days per week in the office)
Base salary from 31,450 GBP gross annually in Milton Keynes or from 102,000 PLN gross annually in Warsaw
Equal Opportunity Employer fostering a diverse and inclusive workplace