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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading and developing HR operations across multiple countries, with a strong understanding of employment law and HR best practices. Capable of managing complex HR matters, driving consistency in processes, and supporting organizational change initiatives.
Highest-signal resume keywords
HR Operations LeadershipMulti-Country Team DevelopmentEmployment Law ExpertiseStakeholder ManagementHCM/HR Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR OperationsEmployment LawHR PoliciesOperational HR Best PracticesChange ManagementWorkload PlanningService Delivery StandardsPayroll CoordinationEmployee Records ManagementContinuous Improvement Initiatives
Soft Skills
CoachingRelationship BuildingOrganizational SkillsDiscretionIntegrity
Tools & Technologies
HCM SystemsHRIS
Certifications & Qualifications
HR QualificationHR Certification
Industry Keywords
Global Matrix OrganisationEmployee RelationsTalent AcquisitionRewardHR Transformation
About the role
Key responsibilities & impact- Lead, coach, and develop a regional team of HR Generalists and HR Administrators across multiple countries
- Oversee day-to-day HR operations across the region, ensuring high-quality service delivery and compliance with local legislation and internal policies
- Manage regional workload planning, prioritisation, and service delivery standards
- Act as an escalation point for complex or non-standard HR matters, partnering with specialist teams where appropriate
- Build strong relationships with business leaders, managers, and People team colleagues across the region
- Support and guide managers on employee lifecycle processes and people-related matters
- Drive consistency in HR processes, controls, documentation, and operational standards across the region
- Lead the regional implementation of global HR programmes and initiatives, ensuring local relevance and compliance
- Maintain oversight of payroll coordination, employee records, and operational HR compliance activities
- Monitor trends, risks, and employee insights across the region, providing recommendations and guidance to stakeholders
- Contribute to continuous improvement initiatives across People Operations and ways of working
- Support change management activity and help embed new processes, systems, and approaches across the region
- Report to the VP People Operations
- Collaborate with People Partners, Employee Relations, Reward, Talent Acquisition, and HRIS teams
Requirements
What you’ll need- 8+ years of HR experience, including leadership of HR operations or shared services teams
- Proven experience leading and developing multi-country HR teams
- Strong understanding of employment law, HR policies, and operational HR best practice
- Experience working within a global matrix organisation
- Strong stakeholder management and influencing capability
- Experience supporting organisational or operational change initiatives
- Strong organisational and prioritisation skills, with the ability to manage multiple priorities across regions
- High levels of professionalism, discretion, and integrity
- Experience working with HCM/HR systems across multiple countries
- HR qualification or certification highly desirable
- Experience supporting complex, international organisations highly desirable
- Experience partnering closely with Employee Relations, Reward, or HR transformation teams highly desirable
- Additional language capability relevant to the assigned region highly desirable
- Must be based in one of Spain, Poland, France, Germany, or Italy
- BSI are unable to provide visa sponsorship for this vacancy
Benefits
Comp & perks- Opportunities to work across industries and across the globe
- Ongoing training and development
- Competitive total reward package
- Independent and varied job in an international environment
- Flexible working hours
- Equal opportunity and inclusive workplace
- Reasonable accommodations throughout the recruiting process
