Workplace Experience & Operations Specialist

BSI

. Serve as a primary point of contact for workplace needs, creating a positive and welcoming experience for employees, visitors, and clients .

Posted 11/5/2026full-timeSan Jose • California • United StatesJunior💰 $68,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in office management and workplace coordination, ensuring a positive employee experience through effective communication, organizational skills, and proactive problem-solving. Proficient in managing vendor relationships and operational processes while supporting employee engagement initiatives.

Highest-signal resume keywords

Office ManagementWorkplace CoordinationVendor Relationship ManagementEmployee Engagement ActivitiesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace ExperienceFacilities CoordinationOperational AuditsEvent PlanningTicketing SystemsOffice Operations CoordinationReportingSafety ComplianceProject CoordinationOrganizational Skills

Soft Skills

Excellent CommunicationInterpersonal SkillsProactive MindsetAttention to DetailCreativity

Certifications & Qualifications

Facilities Management CertificationHospitality CertificationProject Coordination CertificationWorkplace Safety Training

Industry Keywords

Employee EngagementWorkplace ServicesVendor ManagementOffice UpkeepDiverse Teams CollaborationOperational EfficiencyBuilding Access ManagementWorkplace Improvement ProjectsRegional SupportSpanish Language Skills

About the role

Key responsibilities & impact

Serve as a primary point of contact for workplace needs, creating a positive and welcoming experience for employees, visitors, and clients
Oversee daily office operations, including workplace inspections, meeting room readiness, supplies, refreshments, mail, packages, and general office upkeep
Coordinate facilities services, including maintenance, cleaning, HVAC, building access, and vendor relationships
Manage workplace access and coordinate with building management and service providers, including WeWork locations
Plan and coordinate employee engagement activities, workplace events, and One BSI initiatives
Partner with internal teams and regional colleagues to support events, workplace projects, and employee engagement initiatives across multiple locations
Manage workplace requests through the established ticketing system, ensuring timely communication, follow-up, and resolution
Support workplace safety, security, and operational audits by maintaining accurate records, completing inspections, and coordinating corrective actions
Assist with workplace improvement projects, office refreshes, relocations, and other operational initiatives
Maintain workplace reporting, including monthly updates on office activities, employee engagement, service requests, and operational improvements
Coordinate with vendors and internal stakeholders on purchase orders, invoices, office supplies, and routine operational expenses
Identify opportunities to improve efficiency, enhance workplace services, and create a more engaging employee experience
Provide occasional support to other regional offices and assist with urgent workplace needs as required

Requirements

What you’ll need

1–3 years of relevant experience in workplace experience, office management, facilities coordination, hospitality, business operations, or a similar service-focused role
A welcoming, personable, and professional approach with a genuine interest in creating a positive workplace experience
Strong organizational skills with the ability to manage multiple priorities and follow through on tasks independently
Experience coordinating office operations, vendors, workplace services, or employee-facing activities
Excellent communication and interpersonal skills with the ability to build relationships across different teams and levels of the organization
A proactive, solutions-focused mindset with the ability to identify needs, resolve issues, and recommend improvements
Creativity and enthusiasm for planning events, bringing people together, and supporting employee engagement
Strong attention to detail and a commitment to maintaining a safe, organized, and professional workplace
Proficiency with Microsoft Office and comfort learning workplace management, reporting, and ticketing systems
Ability to work collaboratively across teams, adapt to changing priorities, and provide occasional regional support
Flexibility to support workplace activities and participate in an agreed emergency response or on-call rotation when needed
Spanish language skills are a plus
Experience working with diverse teams and collaborating across different cultures and time zones
Additional training or certifications in facilities management, hospitality, project coordination, or workplace safety

Benefits

Comp & perks

Group-sponsored health and dental
Short-term and long-term disability
Company-matched 401k plan
Company paid life insurance
11 paid holidays
4 weeks paid time off