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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer engagement, with a strong focus on data-driven decision-making and automation to enhance retention and growth in the SMB sector. Proficient in building scalable processes and playbooks while maintaining a personal touch in client interactions.
Highest-signal resume keywords
Account ManagementData-Driven Decision MakingCRM DisciplineCustomer EngagementFrench Market Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account RetentionUpsell OpportunitiesUsage Signals AnalysisPlaybook DevelopmentPipeline Management
Soft Skills
PrioritizationAutonomyClear CommunicationInterpersonal Skills
Tools & Technologies
AI ToolsCRM Software
Industry Keywords
SMB StudiosCustomer Account CoverageProduct AdoptionGrowth Opportunities
About the role
Key responsibilities & impact- Own a high-volume portfolio of SMB studios
- Retain and grow several hundred accounts
- Identify at-risk accounts and accounts ready to expand
- Drive retention and uncover upsell opportunities using usage and intent signals
- Build low-touch, repeatable playbooks
- Use AI and tooling to extend customer-account coverage
- Maintain accurate account records and pipeline data
- Flag risks early and feed learnings into team processes
- Drive product adoption and customer engagement
- Identify growth opportunities and create tailored proposals
Requirements
What you’ll need- Sharp sense of prioritization and autonomy to run your own book
- Data-driven instinct and comfort using signals to prioritize actions
- Strong CRM discipline
- Interest in automating repetitive work
- Ability to manage accounts at scale without losing the human touch
- Clear, concise communication that lands at volume
- French market focus
Benefits
Comp & perks- Your own Claude account and a monthly AI tools budget
- Alan health insurance fully covered by bsport
- DKV dental
- Mental health support
- Paid sick leave
- Wellhub access to thousands of gyms, studios and wellness apps
- Alan Flex for tax-free meals, transport and nursery payments from gross salary
- Office on Passeig de Gràcia
- 1 remote day/week + 15 extra days/year
- Summer Fridays in August
- Regular one-to-one coaching
- Team training sessions
- Continuous feedback from experienced managers