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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client billing support, including handling inquiries related to invoices, payment statuses, and refunds. Proficient in communication and detail-oriented problem-solving to ensure client satisfaction and issue resolution.
Highest-signal resume keywords
Customer Support ExperienceBilling and Payment HandlingStrong Communication SkillsFluency in English and French or SpanishExperience with Intercom
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing SupportInvoice CorrectionsCredit NotesRefund ProcessingPayment Method UpdatesSaaS Subscription BillingSEPA PaymentsStripe
Soft Skills
Detail-OrientedEmpathyCalm Communication
Tools & Technologies
Intercom
About the role
Key responsibilities & impact- Act as the face of bsport Billing toward clients
- Support studios with care and empathy in every Intercom conversation
- Handle client billing conversations escalated by Level 1
- Explain invoices, bsport fees, price changes, SEPA failures, payment statuses, refund timelines, and related billing details
- Intake and qualify client requests, including invoice corrections, credit notes, refunds, plan changes, and payment method updates
- Provide billing specialists with the information needed to complete requested actions
- Keep clients informed while billing specialists perform actions
- Confirm completion with clients and follow up until issues are closed
Requirements
What you’ll need- 1+ year of customer support experience, ideally handling billing and payment-related questions
- Strong communication skills; ability to write clearly and calmly and explain complex billing details
- Detail-oriented mindset; ability to gather relevant information before escalating an issue
- Fluent in English, plus French or Spanish
- Nice to have: experience with Intercom, SaaS subscription billing, SEPA payments, or Stripe
Benefits
Comp & perks- Your own Claude account and a monthly AI tools budget
- Alan health insurance fully covered by bsport
- DKV dental
- Mental health support
- Paid sick leave
- Wellhub access to thousands of gyms, studios and wellness apps
- Alan Flex: pay meals, transport and nursery from your gross salary, tax-free
- Office on Passeig de Gràcia
- 1 remote day/week + 15 extra days/year
- Summer Fridays in August
- International team across Europe, the US and APAC