Customer Care, English Speaker

bsport

. Serve as the first point of contact for every customer conversation .

Posted 10/21/2026full-timeBarcelona • SpainJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and collaboration across teams. Proficient in managing customer inquiries and providing practical solutions while maintaining a positive customer experience.

Highest-signal resume keywords

Customer Support ExperienceExcellent Communication SkillsIntercom ExperienceProblem-Solving SkillsEnglish Proficiency (C1 or Native)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyPatienceClear Writing

Tools & Technologies

Intercom

Industry Keywords

Customer ConversationsSubscriptionsBookingsInvoicesPayment StatusFitness BackgroundWellness Background

About the role

Key responsibilities & impact

Serve as the first point of contact for every customer conversation
Handle handoffs and new conversations in chat and email
Resolve standard requests involving passes, subscriptions, bookings, members, invoices to members, branded app how-to, and payment status
Escalate cases requiring a decision or investigation to Level 2 with complete information
Remain the client's contact and keep them informed until the case is closed
Flag recurring questions and missing help centre content
Work closely with other teams on complex issues and improvements
Follow a 40-hour rotating schedule, including weekday and weekend rotations

Requirements

What you’ll need

1+ year in customer support, ideally in software
English native or C1
Excellent communication: write clearly and warmly, show empathy, and remain patient when helping customers under pressure
Enjoy learning products in depth and turning that knowledge into practical solutions for customers
Fitness or wellness background is nice to have
Intercom experience is nice to have
A third language is nice to have

Benefits

Comp & perks

Your own Claude account and a monthly AI tools budget
Alan health insurance fully covered by bsport
DKV dental
Mental health support
Paid sick leave
Wellhub access to thousands of gyms, studios and wellness apps
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free
Office on Passeig de Gràcia
1 remote day/week + 15 extra days/year
Summer Fridays in August
International team across Europe, the US and APAC