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bsport

Customer Care Quality Assurance

bsport

. Own every quality or bug case that Level 1 cannot resolve until the case is closed .

Posted 10/21/2026full-timeBarcelona • SpainJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support and software QA capabilities, with a methodical approach to issue investigation and resolution. Proficient in client communication and relationship management, ensuring clarity and empathy in all interactions.

Highest-signal resume keywords
Technical Support ExperienceBug ReportingClient Relationship ManagementFluent In English, Plus French Or SpanishExperience With Linear Or Jira

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Bug InvestigationIssue ReproductionClear Bug ReportsConfiguration Issue ResolutionUsage Issue Resolution
Soft Skills
Strong Communication SkillsEmpathy
Tools & Technologies
SlackNotionLinearIntercom
Industry Keywords
SaaS EnvironmentAPIsWebhooksIntegrations

About the role

Key responsibilities & impact
  • Own every quality or bug case that Level 1 cannot resolve until the case is closed
  • Act as the main point of contact for clients and maintain the client relationship
  • Investigate escalated cases to determine whether they are bugs, configuration issues, or usage questions
  • Check Back Office settings, reproduce issues, and search existing Linear tickets
  • Resolve configuration and usage issues directly with clients
  • Intake bugs into the CQA workflow using Slack, Notion, and Linear
  • Tag and link Intercom conversations
  • Comment on existing Linear tickets or create new tickets with templates and full replication steps
  • Assign an owner the same day, update clients every 48 hours, and close the loop when fixes ship
  • Group repeat issues by number of affected clients and share patterns weekly with Borja
  • Collaborate with the CQA Specialist and Product team on bug resolution

Requirements

What you’ll need
  • 1+ year in technical support or software QA
  • Methodical mindset: ability to reproduce issues, investigate their causes, and write clear, actionable bug reports
  • Strong communication skills to keep clients informed with clarity and empathy
  • Fluent in English, plus French or Spanish
  • Nice to have: Experience with Linear or Jira
  • Nice to have: Familiarity with APIs, webhooks, or integrations (ClassPass, Wellpass, USC, Wellhub)
  • Nice to have: Previous experience in a SaaS environment

Benefits

Comp & perks
  • Your own Claude account and a monthly AI tools budget
  • Alan health insurance fully covered by bsport
  • DKV dental
  • Mental health support
  • Paid sick leave
  • Wellhub access to thousands of gyms, studios and wellness apps
  • Alan Flex: pay meals, transport and nursery from your gross salary, tax-free
  • Office on Passeig de Gràcia
  • 1 remote day/week + 15 extra days/year
  • Summer Fridays in August
  • International team across Europe, the US and APAC