Customer Care Representative

bsport

. Provide expert, client-facing support to partners using their branded mobile apps .

Posted 10/21/2026full-timeBarcelona • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing support for mobile applications, with strong troubleshooting skills for complex issues and a focus on delivering exceptional partner experiences. Proficient in documenting processes and creating internal guides to enhance support efficiency.

Highest-signal resume keywords

Customer Support ExperienceExcellent Written CommunicationStrong Organisation SkillsKnowledge of Mobile AppsFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApp Store EcosystemsGoogle Developer Account ManagementApple Developer Program ManagementBack Office Checks

Soft Skills

Customer-First MindsetAbility to Manage Multiple RequestsProactive Follow-UpClear Communication

Tools & Technologies

IntercomApp Store ConnectGoogle Play Console

Industry Keywords

Branded Mobile AppsTechnical SupportPartner ExperienceApp SuspensionsPolicy Issues

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Provide expert, client-facing support to partners using their branded mobile apps
Troubleshoot and resolve complex issues that Level 1 support cannot solve
Communicate solutions clearly in writing
Follow up proactively until partners confirm everything is working as expected
Contribute to building, publishing, and maintaining branded mobile apps
Handle partner inquiries escalated by Level 1 through Intercom and email
Provide specialised support on live branded apps
Troubleshoot Google Developer Account and Apple Developer Program issues, including verification, access, and setup
Investigate app suspensions, rejections, and policy issues from Apple or Google
Guide partners through required corrective actions
Perform Back Office checks to verify configurations and identify causes
Follow up with partners on Android testing participation when it blocks their app
Own cases, name an owner the same day, and update partners every 48 hours until resolution
Document cases clearly and escalate complex or blocking issues with full context
Create internal troubleshooting guides and how-to content for Level 1 support
Log and share recurring issues and partner pain points with the Branded App team

Requirements

What you’ll need

Customer support experience or another client-facing role
Excellent written communication; ability to explain technical topics clearly
Strong organisation; ability to manage multiple requests, prioritise effectively, and thrive in a fast-paced environment
Customer-first mindset focused on delivering an excellent partner experience
Fluent in English
Speak French or Spanish
Knowledge of mobile apps and app store ecosystems (App Store Connect, Google Play Console) is nice to have

Benefits

Comp & perks

Your own Claude account and a monthly AI tools budget
Alan health insurance fully covered by bsport
DKV dental
Mental health support
Paid sick leave
Wellhub access to thousands of gyms, studios and wellness apps
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free
Office on Passeig de Gràcia
1 remote day/week + 15 extra days/year
Summer Fridays in August
International team across Europe, the US and APAC