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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support with a focus on macOS, Windows, and Linux environments, alongside proficiency in device management and automation tools. Capable of maintaining device inventories and ensuring audit readiness for SOC 2 and ISO 27001.
Highest-signal resume keywords
MacOS SupportDevice Management (MDM)Networking Basics (Wi-Fi, VPN, DNS, DHCP)Google Workspace ManagementAutomation Tools (n8n, AI)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Systems KnowledgeWindows SupportLinux SupportMDM Tools (Jamf, Kandji, Primo)Password ManagersSSO KnowledgeDevice Inventory ManagementDocumentation WritingScriptingLow-Code Automation
Soft Skills
Service MindsetOrganizational SkillsCuriosityCommunication Skills
Tools & Technologies
Google WorkspaceSlack1PasswordSSOMDM ToolsEDR ToolsVanta
Certifications & Qualifications
University Agreement
Industry Keywords
SOC 2ISO 27001IT SupportOnboardingOffboarding
Tech Stack
Tools & technologiesDNSJamfLinuxMacOS
About the role
Key responsibilities & impact- Serve as the first point of contact for IT questions, primarily involving Mac and occasionally Windows and Linux
- Resolve IT issues or route them to the appropriate person
- Manage onboarding and offboarding access for Google Workspace, Slack, 1Password, and SSO
- Order, configure, track, collect, and maintain laptops and other devices
- Maintain accurate device inventories and manage repairs and warranties
- Help deploy device management (MDM) and endpoint detection and response (EDR) tools across laptops
- Support Barcelona office Wi-Fi, network, and meeting room equipment
- Write simple documentation and self-service guides
- Maintain Vanta records, device inventories, and access reviews for SOC 2 and ISO 27001 audit readiness
- Identify repetitive tasks and automate or self-serve them using tools such as n8n or AI
Requirements
What you’ll need- Studies in IT systems or networks (e.g. ASIR, SMR, or a degree in IT), finished or in progress
- Genuine interest in IT support
- Hands-on experience is a plus
- Confident with macOS and basics of Windows and Linux
- Awareness of MDM tools such as Jamf, Kandji, or Primo
- Knowledge of password managers and SSO
- Networking basics: Wi-Fi, VPN, DNS, and DHCP
- Structured and organised, with an interest in clean logs and processes
- Curiosity about scripting, low-code, or AI automation tools
- Service mindset and ability to explain technology simply
- University agreement
- Ability to work 5 days per week
Benefits
Comp & perks- Real ownership from day one
- Coaching and monthly work reviews from the SRE team
- Experience participating in a SOC 2 security audit
- Exposure to Mac laptops, cloud tools, device management, n8n automation, and AI tools
- Path toward security or platform work over time
- International scale-up environment
- Inclusive workplace
- Application and interview accommodations available upon request
